Ellisha Joery Nieles-Mamay
@ellishajoerynielesma
Dedicated virtual assistant with strong customer service and communication skills.
What I'm looking for
As a passionate virtual assistant, I leverage my background in psychology to enhance team operations and productivity. My experience spans various roles, including telemarketing and customer service, where I have honed my communication and problem-solving skills. I am committed to delivering exceptional support and ensuring client satisfaction.
In my recent role as a Virtual Assistant and Cold Caller, I successfully managed outbound calls, secured appointments, and maintained client relationships using CRM tools. My freelance experience as an ESL tutor has further developed my adaptability and ability to customize approaches based on individual needs. I thrive in dynamic environments and am eager to contribute to a team-oriented workplace.
Experience
Work history, roles, and key accomplishments
HR Intern
Centro Medico de Santisimo Rosario
Jul 2024 - Present (11 months)
Assisted in recruitment and onboarding processes, including screening resumes and coordinating interviews. Maintained employee records and prepared reports for the HR department.
Virtual Assistant / Admin Support
Self Employed
Aug 2023 - Present (1 year 10 months)
Conducted outbound cold calls to potential clients, effectively presenting services and securing appointments. Managed customer objections and inquiries, fostering relationships and generating leads using CRM tools.
Freelance ESL Home-Based Tutor
Self Employed
Jul 2023 - Present (1 year 11 months)
Provided one-on-one online English lessons to students of various ages and proficiency levels. Designed customized lesson plans to meet individual learning goals and improve language fluency.
Telemarketing Agent
167 Archo Resources Inc.
Mar 2021 - Present (4 years 3 months)
Engaged potential customers through outbound calls, presenting product information to close sales. Effectively handled customer objections and inquiries to generate leads and boost sales.
Service Crew – Caller (Delivery Service)
Yahu & Eeboy “G” Foods Corporation
Jul 2020 - Present (4 years 11 months)
Managed incoming delivery orders, ensuring accurate and timely processing of customer requests. Addressed customer inquiries and delivery concerns, contributing to improved satisfaction.
Service Crew – Cashier
Mentoring for Work Services, Inc.
May 2019 - Present (6 years 1 month)
Managed cash, credit, and debit transactions efficiently, handling high customer volumes daily. Collaborated with the kitchen team to ensure smooth operations and timely service.
Education
Degrees, certifications, and relevant coursework
Bataan Peninsula State University
Bachelor of Science, Psychology
Studied the fundamentals of psychology, including human behavior, cognitive processes, and social interactions. Gained knowledge in research methods, statistical analysis, and psychological assessment.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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