GSgeeta shukla
@geetashukla
Experienced remote customer service specialist and multilingual virtual assistant.
ZimbabweWhat I'm looking for
I am a results-driven remote professional with 23+ years of freelance experience in training, translation, virtual assistance, and project support across insurance, logistics, and corporate training. I have delivered remote onboarding and coaching, translated over 1,000,000 words with cultural and technical accuracy, and consistently maintained high client satisfaction on long-term contracts.
I lead projects from planning to execution, support marketing and CRM activities, and manage customer-facing operations with strong communication and time-management skills. I am fluent in English, Hindi, and Gujarati, proficient with Zoom, MS Teams, and Google Meet, and committed to delivering structured, reliable remote services.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Freelancer
Jan 2014 - Jan 2025 (11 years)
Delivered remote training, onboarding, translation and virtual assistant services across insurance, logistics, and corporate clients, translating 1,000,000+ words and maintaining 100% client satisfaction on long-term contracts.
Sales Manager
Life Insurance Company
Jan 2010 - Dec 2014 (4 years 11 months)
Led a team of 20 sales professionals, developed and executed strategic sales plans, and cultivated client and partner relationships to drive business growth between 2010 and 2014.
Logistics Business Owner
Proprietor
Jan 2002 - Dec 2009 (7 years 11 months)
Owned and operated a logistics franchise overseeing international and domestic courier operations, ensuring operational workflows and brand compliance from 2002 to 2009.
Education
Degrees, certifications, and relevant coursework
SUSouth Gujarat University
Bachelor of Legislative Law, Law
Completed Bachelor of Legislative Law (B.L.L.B.) from South Gujarat University, awarded November 1998.
CMC Ltd.
Postgraduate Diploma in Computer Applications, Computer Applications
Completed a Postgraduate Diploma in Computer Applications (PGDCA) from CMC Ltd., awarded November 1996.
SUSNDT Women's University
Bachelor of Arts, Arts
Completed Bachelor of Arts at SNDT Women's University, Mumbai, awarded March 1992.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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