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Zelda Faith

@zeldafaith

Executive Operations Specialist at Thurston Elite Services Inc., building CRM, vendor, and workflow systems that support business growth.

Uganda

Message

At Thurston Elite Services Inc., I coordinate executive priorities and business operations with the CEO, COO, and Chief Brand & Marketing Officer. I’m building the vendor, CRM, payment, and documentation systems that support the company’s operations.

At SolarRun Hornsby, I partnered with the Founder on compliance operations for solar installation projects. I standardized documentation and submission workflows while coordinating installers, technical teams, and distributors.

At SunnyDaysDevelopments, I coordinated property transactions from contract execution through settlement. I maintained CRM records and compliance documentation, and streamlined workflows by standardizing documents and tracking deadlines.

Earlier, at ABSA Bank Uganda and Airtel Uganda, I supported customer operations, loan processing, sales operations, and customer support. Across these roles, I’ve worked on CRM administration, reporting, compliance, and improving customer workflows.

Experience

Work history, roles, and key accomplishments

Current

Executive Operations Specialist

Current

Thurston Elite Services Inc.

Jan 2026 - Present (9 months)

Partnered with C-suite executives to coordinate priorities and strategic initiatives, building operational infrastructure including CRM records, SharePoint environments, and SOPs. Led cross-functional initiatives and delivered operational intelligence through reporting and AI-enabled productivity.

Executive Support CRM Administration SharePoint Workflow Optimization SOP Development Project Coordination Cross Functional Collaboration AI Enabled Productivity Specialist Reporting Vendor Management

CRM & Compliance Operations Specialist

SolarRun Hornsby

Mar 2025 - Feb 2026 (11 months)

Oversaw compliance operations for solar installation projects, managing regulatory submissions and CRM administration. Standardized workflows and coordinated installers and stakeholders to ensure timely project delivery.

CRM Administration Compliance Management Regulatory Submissions Documentation Workflow Optimization Stakeholder Coordination Reporting

Transaction Coordinator & Operations Specialist

SunnyDays Developments

Jan 2024 - Jun 2025 (1 year 5 months)

Coordinated property transactions and business operations, serving as liaison between clients and stakeholders. Managed end-to-end workflows from contract to settlement, maintaining CRM records and reporting systems.

Transaction Coordination CRM Administration Stakeholder Communication Documentation Reporting Workflow Optimization

Customer Operations & Relationship Specialist

ABSA Bank Uganda

Jun 2019 - Jun 2023 (4 years)

Managed end-to-end customer operations for Home Loans portfolio, coordinating case management and regulatory documentation. Partnered with cross-functional teams to resolve challenges and improve loan turnaround times.

Customer Operations Case Management Stakeholder Communication Compliance Documentation Reporting Relationship Management

Sales Operations & Customer Support Coordinator

Airtel Uganda

Jan 2017 - May 2019 (2 years 4 months)

Coordinated sales operations and customer support, managing quotations, payment processing, and CRM updates. Maintained compliance documentation and improved workflow efficiency across corporate accounts.

Sales Operations Customer Support CRM Administration Payment Processing Reporting Compliance Documentation