Open to opportunities

Ada Shabaan

@adashabaan

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Experienced executive assistant with a focus on project management.

Uganda

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What I'm looking for

I am looking for a challenging role that allows me to leverage my leadership and project management skills while contributing to organizational success.

I am a highly experienced and results-driven professional with over 15 years in executive support, project management, and customer service. My expertise lies in managing stakeholder relationships, improving operational processes, and leading cross-functional teams to achieve project goals. A notable achievement includes supporting the rollout of a core banking system in June 2024, where I ensured effective communication and scheduling among stakeholders.

Currently, I serve as an Executive Assistant to the Executive Director at Housing Finance Bank in Kampala, where I streamline schedules, organize meetings, and prepare reports to facilitate smooth decision-making processes. My role has also involved mitigating customer complaints during system transitions and coordinating remote operations during the pandemic, ensuring operational continuity and customer satisfaction.

In my previous roles, I have successfully managed high-profile environmental consultancy projects and led teams to enhance productivity and job satisfaction. I am passionate about applying my leadership, strategic planning, and project management skills in dynamic and challenging roles that foster growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant to the Executive Director

Current

Housing Finance Bank

Mar 2020 - Present (5 years 5 months)

Supported the Executive in project follow-up for the successful rollout of the core banking system launched in June 2024, ensuring effective stakeholder communication and scheduling. Supported the Executive Office by streamlining schedules, organizing meetings, and preparing reports, facilitating smooth decision-making processes.

Project Coordination Administrative Support Report Preparation Decision Making Facilitation

Project Coordinator

Msitu Consults

Jan 2015 - Present (10 years 7 months)

Led the administrative arm of environmental consultancy projects focused on sustainability, conservation, and corporate social responsibility, providing expert guidance on running the business smoothly. Managed client relationships, ensuring timely delivery of project milestones and fostering collaboration across multiple sectors.

Project Coordination Client Relationship Management Environmental Consulting Sustainability Mentorship

Personal Assistant to the Director of Corporate Affairs

Equity Bank (K) Ltd

Mar 2012 - Present (13 years 5 months)

Managed a team of 100 Direct Sales Representatives, providing leadership, training, and mentorship to ensure performance targets were met. Initiated and implemented wellness projects to enhance staff wellbeing, resulting in improved productivity and job satisfaction.

Team Management Sales Training Communication Performance Management

Relationship Officer, Customer Service

Equity Bank (SS) Ltd

Apr 2009 - Present (16 years 4 months)

Played a pivotal role in launching Equity Bank's operations in South Sudan, managing customer onboarding and ensuring quality service delivery. Facilitated communication between the bank and its new customer base, resolving complaints and enhancing service quality.

Customer Onboarding Service Delivery Communication

Marketing and Client Relations Officer

Equadelt Co. Ltd

Jan 2008 - Present (17 years 7 months)

Managed marketing efforts and client relations, developing strategies that contributed to business growth and customer retention. Coordinated client engagement initiatives to ensure satisfaction and foster long-term business relationships.

Marketing Strategy Client Relations Business Growth Customer Retention Client Engagement

Education

Degrees, certifications, and relevant coursework

ESAMI Business School

Master of Business Administration, Business Administration

Currently pursuing a Master of Business Administration at ESAMI Business School, with an expected completion in 2025. This program is enhancing skills in strategic planning, project management, and leadership.

Catholic University of Eastern Africa

Bachelor of Arts, Social Sciences (Sociology and Anthropology)

Completed a Bachelor of Arts in Social Sciences, specializing in Sociology and Anthropology. This degree provided a strong foundation in understanding human behavior, societal structures, and cultural dynamics.

Catholic University of Eastern Africa

Certificate, Peer Counseling

Obtained a Certificate in Peer Counseling, focusing on developing essential counseling skills and providing support to peers. This certification enhanced interpersonal communication and empathy.