Ritah Angom
@ritahangom
Results-driven Operations & Administrative Specialist with diverse expertise.
What I'm looking for
I am an Operations & Administrative Specialist with over five years of experience in customer service, procurement, HR, finance, and administration. My career has been defined by my ability to streamline operations and optimize costs while leading high-performing teams. I excel in strategic problem-solving and stakeholder management, ensuring that organizational goals are met efficiently.
In my current role as a Customer Experience Supervisor at Tulima Solar Ltd, I have successfully led a team to enhance operational efficiency, resulting in a significant increase in our Net Promoter Score. My previous experiences at Earth Enable Ltd have equipped me with a robust skill set in HR management, financial reporting, and process improvement, where I achieved a remarkable 60% reduction in operational costs through effective budgeting and resource management.
Beyond my professional roles, I founded the Trairah Community Development Organization, where I empower women through skills training and sustainable income initiatives. My commitment to community development and operational excellence drives my passion for making a positive impact in both my professional and personal endeavors.
Experience
Work history, roles, and key accomplishments
Founder & Project Lead
Trairah Community Development Organization
Jan 2020 - Present (5 years 5 months)
Initiated a community project to support mothers in earning sustainable incomes through skills training. Managed project funds and coordinated community engagement to ensure long-term sustainability.
Customer Experience Supervisor
Tulima Solar Ltd
Mar 2023 - Present (2 years 3 months)
Lead a team of customer service and field operations staff to enhance efficiency in solar irrigation system deployment. Developed operational strategies, managed supply chain processes, and implemented customer retention initiatives, significantly improving service metrics.
Human Resource & Operations Lead
Earth Enable Ltd
Jul 2021 - Mar 2023 (1 year 8 months)
Managed HR and operations across multiple districts, overseeing employee benefits, recruitment, and performance management. Achieved significant cost reductions in procurement while enhancing workforce management and compliance.
Finance & Administration Associate
Earth Enable Ltd
Jan 2020 - Jul 2021 (1 year 6 months)
Oversaw financial reporting, budgeting, and procurement processes. Achieved a 60% reduction in operational costs through expense optimization and ensured compliance with financial standards.
Barista Skills & Coffee Brewing Trainee
Chariots Coffee Academy
Sep 2019 - Dec 2019 (3 months)
Gained hands-on experience in coffee brewing techniques and customer service. Completed training modules on café operations and hygiene standards.
Administration Assistant
Mukisa & Sons Hardware
Jul 2016 - Dec 2019 (3 years 5 months)
Managed accounts payable and supplier transactions, ensuring smooth financial operations and effective communication with vendors and clients.
Assistant Human Resource Manager (Intern)
Jinja District Local Government
May 2015 - Aug 2015 (3 months)
Supported HR processes and compliance, assisted in staff training, and maintained employee records, contributing to effective personnel management.
Education
Degrees, certifications, and relevant coursework
Makerere University Business School
Bachelor's Degree, Human Resource Management
2014 - 2017
Completed a Bachelor's Degree in Human Resource Management, focusing on the principles and practices of managing human resources effectively within organizations.
MT. St. Henry’s High School Mukono
Uganda Advanced Certificate of Education
2012 - 2013
Achieved Uganda Advanced Certificate of Education, which provided a solid foundation in various subjects and prepared for higher education.
Grace High School, Gayaza
Uganda Certificate of Education
2008 - 2011
Completed Uganda Certificate of Education, gaining essential knowledge and skills across a range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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