zekayla walton

I am an experienced emergency response specialist and customer service professional with a strong record of coordinating multi-agency responses, revising emergency plans, and delivering timely support to impacted communities. I combine crisis-management capabilities with empathetic customer care to achieve effective outcomes.

In prior roles I improved first-call resolution, handled escalated situations with professionalism, and maintained accurate records while ensuring HIPAA compliance. I excel at de-escalation, relationship building, and collaborating with teams to implement best practices that enhance service delivery.

I am reliable, adaptable, and results-driven, with demonstrated ability to perform under pressure and foster customer loyalty through clear communication, active listening, and problem-solving.