Rebecca M
@rebeccam
I resolve high-volume client and healthcare support issues with accurate, compassionate service.
United StatesWhat I'm looking for
I've delivered remote crisis intervention at Vibrant Emotional Health, managing high volumes of sensitive client calls, documenting interactions accurately, and connecting people with appropriate resources.
At The Key and ARX Pharmacy, I resolved client, billing, shift, and payment issues across phone, email, and live chat while maintaining detailed CRM and healthcare records. I bring experience in HIPAA-compliant documentation, insurance claims, payment reconciliation, cross-functional coordination, and process improvement.
Experience
Work history, roles, and key accomplishments
Delivered remote crisis intervention and support, using active listening and de-escalation techniques. Documented interactions in CRM systems, maintained HIPAA compliance, and collaborated with multidisciplinary teams.
Education
Degrees, certifications, and relevant coursework
LaGuardia Community College
Associate Degree, Human Services
Pursued an Associate Degree in Human Services, focusing on client support and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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