Zeeshan Imtiaz
@zeeshanimtiaz
Multilingual call center agent with diverse customer service experience.
What I'm looking for
I am a dedicated professional with extensive experience in customer service and hospitality across various roles in Germany and Portugal. My journey began as a waiter at Restaurant Venezia, where I honed my management skills and learned the importance of customer satisfaction. Over the years, I transitioned into roles such as a cashier at Deutsche Post and a salesman at ZARA, where I developed strong communication skills and the ability to connect with customers effectively.
Currently, I work as a call center agent at Transcom, utilizing my proficiency in German to assist customers and resolve their issues efficiently. My diverse background also includes roles in the food industry, where I served as a kitchen worker and pizza maker, further enhancing my teamwork and culinary skills. I am passionate about delivering exceptional service and continuously learning to improve my professional capabilities.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
Transcom
Mar 2023 - Present (2 years 2 months)
Identified customer needs and resolved issues in German language.
Agricultural Worker
Famous Performance, Unipessoal
Mar 2023 - Oct 2023 (7 months)
Assisted in agricultural tasks, contributing to farm operations.
Kitchen Worker
Taster Fast Food
Feb 2022 - Sep 2022 (7 months)
Assisted in kitchen operations and prepared Pakistani food.
Pizza Baker and Doner Kebab Maker
Kebab and Pizza Bobs Imbiss
Jan 2018 - Dec 2021 (3 years 11 months)
Prepared and served pizza and doner kebab, learning food preparation techniques.
Salesman
ZARA
Mar 2017 - Jan 2018 (10 months)
Engaged with customers, providing assistance and explaining products.
Cashier
Deutsche Post
Jun 2015 - Jan 2017 (1 year 7 months)
Worked at Deutsche Post Office handling transactions and customer inquiries.
Waiter
Restaurant Venezia
Jun 2011 - May 2015 (3 years 11 months)
Worked as a waiter, managing customer service and learning restaurant operations.
Education
Degrees, certifications, and relevant coursework
Volks Hoch Suchle
German Language, Language Studies
2009 - 2012
I have passed my A1, A2 and B1 German Languages Courses.
Real School Gujrat
12th Stander, General Education
2004 - 2006
Grade: Comparable to German Abitur
I have passed my inter collage.
Elementary School Gujrat
10th Stander, General Education
2002 - 2004
I have passed my 10th Stander School.
Availability
Location
Authorized to work in
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