Open to opportunities

Roshan Silpakar

@roshansilpakar

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Ambitious management graduate with customer service, operations and team leadership experience.

Portugal

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What I'm looking for

I seek a role where I can lead or support operations and teams, apply customer-service and process-driven skills, and grow in a sustainable-minded organization.

I am an ambitious graduate in International Business and Management with practical experience across customer service, food production, cleaning operations, and team supervision. I combine strong leadership, time-management and communication skills with a hands-on approach to operations and a commitment to sustainable development.

I have led and mentored teams in multilingual customer support and marketing environments, supervised commercial cleaning operations, and worked in kitchen production and design roles. I deliver consistent quality, follow established processes, and embrace continuous learning to support organizational goals.

Experience

Work history, roles, and key accomplishments

Project Management Técnico

Foundever

Feb 2023 - Mar 2025 (2 years 1 month)

Managed multichannel call-center operations, ensuring quality customer experience and timely complaint resolution while promoting additional products, and leading a Hindi marketing team to maintain brand consistency.

Call Center Operations Customer Service Multichannel Support Team Leadership Quality Assurance CRM Communication

Production/ Kitchen Assistant

Beers LX Factory

Jan 2021 - Dec 2022 (1 year 11 months)

Assisted food preparation and inventory management, restocked and rotated supplies, and prepared a variety of dishes to maintain kitchen throughput and food safety standards.

Food Preparation Inventory Management Food Safety Stock Rotation Cooking Time Management

Supervisor

CMS Multiservice Aps

Nov 2018 - Nov 2020 (2 years)

Supervised and trained commercial cleaning associates, managed schedules and supplies, enforced quality and grooming standards, and handled ordering and basic bookkeeping for cleaning operations.

Team Supervision Training Scheduling Inventory Control Quality Assurance Record keeping

Kitchen Assistant

Café Emma & XO Burgers and Steaks

Dec 2017 - Nov 2018 (11 months)

Prepared ingredients and dishes across multiple stations, maintained kitchen cleanliness, restocked supplies, and communicated menu ingredients and preparation techniques to customers.

Multitasking Kitchen Hygiene Stock Rotation Station Cooking Dishwashing Buffet Service

Kitchen Designer

Better Living Pvt. Ltd

May 2015 - Aug 2017 (2 years 3 months)

Designed kitchen layouts, advised clients on materials and utilities placement, supervised contractors to align installations with client visions, and maintained accurate records of hours and activities.

Kitchen Design