Roshan Silpakar
@roshansilpakar
Ambitious management graduate with customer service, operations and team leadership experience.
What I'm looking for
I am an ambitious graduate in International Business and Management with practical experience across customer service, food production, cleaning operations, and team supervision. I combine strong leadership, time-management and communication skills with a hands-on approach to operations and a commitment to sustainable development.
I have led and mentored teams in multilingual customer support and marketing environments, supervised commercial cleaning operations, and worked in kitchen production and design roles. I deliver consistent quality, follow established processes, and embrace continuous learning to support organizational goals.
Experience
Work history, roles, and key accomplishments
Project Management Técnico
Foundever
Feb 2023 - Mar 2025 (2 years 1 month)
Managed multichannel call-center operations, ensuring quality customer experience and timely complaint resolution while promoting additional products, and leading a Hindi marketing team to maintain brand consistency.
Production/ Kitchen Assistant
Beers LX Factory
Jan 2021 - Dec 2022 (1 year 11 months)
Assisted food preparation and inventory management, restocked and rotated supplies, and prepared a variety of dishes to maintain kitchen throughput and food safety standards.
Supervisor
CMS Multiservice Aps
Nov 2018 - Nov 2020 (2 years)
Supervised and trained commercial cleaning associates, managed schedules and supplies, enforced quality and grooming standards, and handled ordering and basic bookkeeping for cleaning operations.
Kitchen Assistant
Café Emma & XO Burgers and Steaks
Dec 2017 - Nov 2018 (11 months)
Prepared ingredients and dishes across multiple stations, maintained kitchen cleanliness, restocked supplies, and communicated menu ingredients and preparation techniques to customers.
Kitchen Designer
Better Living Pvt. Ltd
May 2015 - Aug 2017 (2 years 3 months)
Designed kitchen layouts, advised clients on materials and utilities placement, supervised contractors to align installations with client visions, and maintained accurate records of hours and activities.
Education
Degrees, certifications, and relevant coursework
Tribhuvan University
Bachelor in Business Studies, Business Studies
Bachelor in Business Studies from Tribhuvan University focusing on foundational business and administrative principles.
De Montfort University
Bachelor of Arts (Honours), Business Administration
Bachelor of Arts (Honours) in Business Administration from De Montfort University with studies in management and strategy.
De Montfort University
Master of Science, International Business and Management
Master of Science in International Business and Management from De Montfort University with emphasis on global business strategy and management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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