Open to opportunities

Yolanda Mkhwanazi

@yolandamkhwanazi

Message

Results-driven customer service professional with a passion for delivering exceptional guest experie

South Africa

Message

What I'm looking for

I am looking for a dynamic and fast-paced environment where I can utilize my skills to deliver exceptional customer experiences and contribute to the growth of the organization.

As a dedicated and results-driven customer service professional, I have a proven track record of delivering exceptional guest experiences, driving revenue growth, and fostering lasting customer relationships. With a strong background in sales and customer service, I have developed a solid foundation in managing diverse customer needs in fast-paced environments.

Throughout my career, I have consistently exceeded targets and provided top-notch service, earning commendations from supervisors and establishing partnerships with local organizations. I am adept at managing administrative tasks with precision and professionalism, and I am passionate about optimizing processes for better efficiency and cost reduction.

I am a tech-savvy individual with proficiency in various software and a strong desire to learn new technologies. I am eager to bring my skills to a vibrant team and contribute to the success of the organization.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

CCI South Africa

Mar 2023 - Aug 2023 (5 months)

Provided exceptional customer service, resolving inquiries and concerns promptly to ensure customer satisfaction. Implemented a new customer feedback system, resulting in a 20% increase in positive feedback and a 15% decrease in complaints within six months.

Customer Service Communication Problem Solving Process Improvement

Brand Ambassador

IIE Rosebank College

Dec 2022 - Mar 2023 (3 months)

Successfully represented the college at various events, promoting its programs and values to prospective students and parents. Demonstrated excellent communication skills in engaging with diverse audiences, resulting in increased attendance at college events and higher enrollment rates.

Communication Event Planning Public Relations Sales