Zayne Nair

Delivered end-to-end product strategy, AI implementation, and agile leadership for cross-industry clients, building AI-first SaaS tools like a WhatsApp-based CRM with LLM-driven insights. Oversaw PoC-to-production rollouts, enhancing user engagement and integrating advanced technologies like GPT, FastAPI, Redis, and Turso for scalable backends.

Led product strategy and engineering for an AI-powered real estate investment platform, building a multi-tenant platform for global investors. Integrated ML models, LLM-based agents, and semantic search to enable smarter investment decisions and orchestrated cross-functional delivery.

Managed delivery of large-scale projects, serving as an SME in digital and agile transformations for clients in Financial Services, Edtech, and Hospitality. Led the rebuild of Mashreq Bank's retail banking website and guided clients through digital transitions, implementing agile methodologies to enhance efficiency.

Designed product strategy and managed teams to build the CXG B2B mobile app, developing an app providing dynamic training modules and real-time VOC results. Successfully launched the app across Southeast Asia in 7 languages, achieving high user adoption.

Managed delivery strategies for projects focused on maternal health and female empowerment in rural Africa. Implemented visual management and Kanban workflows using Jira and Asana, significantly reducing average work item cycle time. Fostered a collaborative environment, enhancing productivity and team morale.

Managed large-scale projects and served as an SME in digital and agile transformations for clients in Financial Services, Retail, and Leisure industries. Led cross-functional teams to deliver complex projects, including establishing Deloitte's Quality Assurance practice and managing the development of Clicks' omnichannel pharmacy app.

Ensured quality and reliability of software products across multiple platforms, implementing best practices for defect tracking systems like JIRA and Bugzilla. Built automated test suites, reducing regression testing time by 50%, and developed testing strategies for Android and iOS applications.

Studied Information Systems Management at the University of Cape Town. This program provided a foundation in managing information systems within a business context.