Himanshu B Barik

Product Manager for 4 new CRM products and Product Owner for 6 established products on the Creatio platform. Launched the Credit Union Package generating ~$1M in revenue within 6 months.

Founded and led product development of an AI concierge on WhatsApp, taking it from concept to live production. Designed hybrid AI architecture and launched ECHO voice-note AI for MEA markets.

Pioneered Generative AI integration for 20,000+ users, boosting client satisfaction by 30% and cutting report creation time by 70%. Led TPS migration and trade platform overhaul with 95% on-time delivery.

Defined and secured Director sign-off on multi-year roadmaps for capital markets and insurance clients. Drove data-informed roadmap decisions using conversion, retention, and time-to-value metrics.

Launched a payment-alerts and missing-files monitoring product for 3,000+ companies, reducing SLA breaches from 100 to 5 and saving $1M annually. Led cloud migration to AWS and gateway upgrade to Braintree.

Achieved consistent 90% sprint-goal completion rate and cut daily stand-up time by 40%. Raised sprint review attendance by 25% by aligning development progress with stakeholder expectations.

Implemented KYC/AML controls for SA Post Office, resolving 85% of audit violations in 3 months. Designed enterprise risk management framework for SA Reserve Bank and led omnichannel integration.

Delivered 95% first-call resolution for AMLAK (UAE) banking clients and led a remote team to 80% remote issue resolution.

Designed digital banking roadmaps for 6 banks, increasing mobile app usage by 40% and online account openings by 25%. Led digital suite rollouts across 13 banks, reducing complaints by 20% and lifting NPS by 25%.

Bachelor of Technology degree from BPUT India, completed from 2007 to 2011.