Open to opportunities

Ocean Dsouza

@oceandsouza

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Product Owner with 3 years' experience in e-commerce platforms, AI-driven automation, and customer experience.

United Arab Emirates

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What I'm looking for

I seek a product role where I can lead cross-functional teams, deliver AI-driven automation and e-commerce improvements, and drive measurable operational impact.

I am a Product Owner and Digital Product Specialist focused on e-commerce platforms, AI-driven automation, and improving customer experience. I have led platform revamps, UX improvements, and A/B testing to increase engagement and streamline user flows.

I have delivered measurable operational savings, including a 15% reduction in delivery operating costs through route optimization and an 85% reduction in manual effort via an AI document-processing module integrated with Dynamics 365.

I develop product roadmaps and lead cross-functional teams through end-to-end project planning, UAT, and stakeholder alignment, and have implemented procurement and contract lifecycle solutions that reduced cycle times and errors.

I combine market research, ML/AI initiatives, and hands-on technical product work—building market-intelligence pipelines and ML-based hazard detection systems—while mentoring students and contributing to product adoption in education and public sector engagements.

Experience

Work history, roles, and key accomplishments

Current

Digital Product Specialist

Current

Barakat Quality Plus

Jun 2024 - Present (1 year 9 months)

Led revamp of BarakatFresh.ae (web/msite/app), ran A/B tests to improve user flow and engagement, and implemented route optimization that cut delivery operating costs by 15% while enabling dynamic ETAs and flexible time slots.

Product Management A B Testing UX UI Roadmapping Stakeholder Management

Technical Product Specialist

Formcase GmbH

Aug 2022 - Mar 2023 (7 months)

Researched UAE EdTech market and defined product requirements, led business-case analysis for IServ Middle East launch, conducted client discovery at major expos, and reduced onboarding issue resolution time by 25% via help guides.

Market Research Product Strategy Go To Market Edtech Documentation Stakeholder Engagement Competitive Analysis

Business Analyst

GMG

Aug 2021 - Jul 2022 (11 months)

Created product artifacts (process diagrams, epics/stories, wireframes), coordinated with design and engineering to execute roadmaps, and developed experimentation strategies to improve the competition platform.

Business Analysis Process Mapping Wireframing Agile Scrum Experimentation Jira & QA

Education

Degrees, certifications, and relevant coursework

University of Wollongong in Dubai

Bachelor of Computer Science, Computer Science

Grade: 3.0

Activities and societies: Teaching Assistant and Student Representative for CSIT226; Mentor for ISIT204 WISP project; awarded Best Design (2021).

Bachelor of Computer Science with coursework in project management, product development, UX/UI, HCI, and advanced statistics; awarded 'Best Design' for a web application in 2021.