Leah Nadler
@leahnadler
I support high-volume customer service and administrative operations with scheduling, insurance, records, and technical troubleshooting.
United StatesWhat I'm looking for
I've supported high-volume healthcare office operations at Primary Care Plus since 2006, managing approximately 100 calls per day while handling scheduling, insurance verification, referrals, payments, records, and customer concerns.
I coordinate post-discharge appointments and transportation, process payments and daily closing procedures, and maintain confidential documentation across eClinicalWorks, NextGen, and Epic. I also help coworkers troubleshoot routine computer, printer, and office technology issues.
Earlier, I provided front-desk support at Louisiana Heart Center. I'm seeking a full-time remote role where I can apply my communication, organization, problem-solving, technical support, and customer service skills outside a patient-facing healthcare environment.
Experience
Work history, roles, and key accomplishments
Patient Service Representative
Primary Care Plus
Jan 2006 - Present (20 years 9 months)
Provide administrative and customer service support in a high-volume professional office environment, handling approximately 100 calls per day. Manage multi-line phone systems, schedule appointments, verify insurance, process payments, and coordinate referrals and prior authorizations.
Medical Receptionist
Louisiana Heart Center
Jan 2002 - Dec 2005 (3 years 11 months)
Provided front-desk administrative and customer service support in a busy cardiology practice. Managed multi-line telephone calls, verified insurance eligibility, collected payments, and maintained confidential medical records.
Education
Degrees, certifications, and relevant coursework
Archbishop Hannan High School
High School Diploma, General Studies
Completed high school education, earning a diploma in 2000.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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