Looking for a job

Zaryansyah User

@zaryansyahuser

Message

I lead safe, efficient operations and customer service in high-volume environments.

Indonesia

Message

What I'm looking for

I'm looking for operations, operational leadership, customer service, guest relations, or team leader roles where I can improve daily execution, support safe service delivery, and lead teams in fast-paced environments.

I've led operations at UP at Thamrin Nine, training and mentoring teams while improving service quality, customer experience, and daily processes.

My work is grounded in safe, compliant operations. I coordinate across teams, support operational excellence, and keep service delivery running smoothly.

At Samudra Ancol and Dunia Fantasi, I managed crowd flow, guest relations, ride safety, and operational or emergency situations in high-volume amusement park environments.

I also bring warehouse fulfillment experience from Shopee, where I packed and verified items, supported inventory and sorting, and maintained an organized, safe workstation.

Experience

Work history, roles, and key accomplishments

Operational Leader

UP AT THAMRIN NINE

Jan 2025 - Jan 2026 (1 year)

Trained and mentored an operations team, supported operational excellence and service quality, and focused on customer experience and process optimization. Led cross-functional collaboration while maintaining safety and compliance.

Operations Customer Service Safety Compliance Team Leadership Process Optimization Cross Functional Collaboration

Ride Operator

Samudra Ancol

Jan 2022 - Jan 2025 (3 years)

Managed crowd flow and guest relations in a high-volume environment, applied safety and risk-mitigation procedures, and resolved operational issues under pressure. Collaborated across communication and operational activities.

Crowd Management Guest Relations Safety Compliance Problem Solving Communication Skills Operations

Warehouse Operations Packer

Shopee

Jan 2019 - Dec 2019 (11 months)

Packed and sealed items efficiently and accurately, verified items, and supported inventory and sorting activities. Maintained an organized and safe workstation.

Packing Inventory Management Sorting Attention To Detail Safety

Amusement Park Ride Operator

Dunia Fantasi (Dufan)

Jan 2014 - Jan 2017 (3 years)

Followed safety and compliance procedures for ride operations, managed crowd flow, and supported guest relations. Responded to operational and emergency situations according to procedures.

Safety Compliance Crowd Management Guest Relations Emergency Response Teamwork