Looking for a job

Zarick User

@zarickuser

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I resolve high-priority incidents and improve partner and customer support operations.

Pakistan

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What I'm looking for

I'm looking for a role where I can manage incidents or support operations, resolve complex partner and customer issues, collaborate across teams, and improve service quality, safety, and operational efficiency.

I'm currently managing and investigating high-priority, safety-related incidents at inDrive, analyzing evidence, assessing risk, applying policies, and coordinating cross-functional case resolution.

Previously, I supported Careem MOT partners and customers through AbacusConsulting, handling performance, technical, and service issues while improving resolution time, retention, and satisfaction. I’ve supported 600+ users weekly, managed live chats, and worked with Jira, Slack, Genesys, CRM tools, and Google Sheets.

Experience

Work history, roles, and key accomplishments

Current

Incident Management Specialist

Current

inDrive

Jul 2025 - Present (1 year 2 months)

Managed and investigated high-priority, safety-related incidents in a fast-paced environment. Analyzed evidence and applied company policies to make accurate, timely decisions.

Incident Management Risk Assessment Communication Skills Attention To Detail Decision making Multitasking Microsoft Office

Customer Support Specialist

inDrive

Jul 2025 - Mar 2026 (8 months)

Provided exceptional support to over 600+ users weekly, resolving inquiries promptly and maintaining a customer & driver satisfaction rate of 94%. Managed complex issues related to ride bookings, payments, and app functionalities, reducing resolution time by 20%.

Customer Support Client Management Communication Skills Problem Solving Multitasking G Sheets Slack

Shift Lead - Operations - UAE Partner Support & Performance | Careem MOT L2

Abacus Consulting

Dec 2024 - Jul 2025 (7 months)

Conducted regular progress analysis and led monthly meetings to align goals, priorities, and task execution. Acted as a key liaison between partners and internal stakeholders, ensuring high service quality and partner satisfaction.

Operations Management Team Leadership Cross functional Coordination Performance Analysis Partner Support Stakeholder Management

Technical Support Executive - UAE Partner Support & Performance | Careem MOT L2

Abacus Consulting

Jul 2024 - Dec 2024 (5 months)

Completed day-to-day tasks assigned by clients and assisted partners regarding their concerns on outbound calls or through emails. Monitored performance metrics, resolved issues, and implemented improvements to enhance partner satisfaction and retention.

Technical Support Partner Support Performance Monitoring Issue Resolution Jira G Sheets Genesys Solutions SATURN

Customer Support Executive - Careem MOT UAE

Abacus Consulting

Apr 2024 - Jul 2024 (3 months)

Provided efficient and effective customer support for Careem MOT customers. Skilled in problem-solving and adept at prioritizing tasks, committed to delivering exceptional service and promoting customer satisfaction.

Customer Support Problem Solving Task Prioritization Communication Skills

Customer Service Specialist - UK

Muslim Aid

Feb 2024 - Apr 2024 (2 months)

Assisted in managing and processing donations, ensuring accurate record-keeping and compliance with organizational policies. Collaborated with team members to enhance service delivery and improve customer satisfaction.

Customer Service CRM Donation Processing Record keeping Collaboration