At UPS Capital, I manage qualified accounts across the customer lifecycle. In 2025, my proactive, value-based engagement increased customer retention by 15% and generated $350K+ in revenue.
I use customer health and usage insights to identify at-risk accounts and coordinate mitigation plans with account teams, reducing churn risk by 20%. I also align customer goals with internal solutions and identify expansion opportunities.
At ButterflyMX, I launched and managed a dealer enablement and adoption program that expanded the contractor network by 25% and contributed $500K+ in revenue. I also managed and routed 1,000+ inbound leads to Sales and Account teams.
At Workday, I supported Account Executives on enterprise SaaS accounts and shared customer feedback with Sales and Marketing to improve messaging, campaigns, and customer experience.
