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Tapuwa MatarukaTM
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Tapuwa Mataruka

@tapuwamataruka

Digital operations and IT leader delivering end-to-end e-commerce projects and continuous improvement in fast-paced teams.

Zimbabwe
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What I'm looking for

I’m looking for a role where I can own end-to-end digital and operations delivery, run agile execution with clear stakeholder reporting, and drive continuous improvement through strong cross-functional leadership in fast-paced environments.

I’m a Digital Operations and IT Leader with 10+ years of progressive experience across e-commerce project management, operations, IT support, and entrepreneurship. I lead cross-functional squads to deliver complex digital initiatives end-to-end, translating strategic goals into executable roadmaps.

In my current role as an E-Commerce Project Manager, I own the full project lifecycle—from scoping and planning through launch and post-go-live optimisation. I facilitate sprint planning, stand-ups, and retrospectives, and I maintain RAID logs and dashboards to give senior stakeholders clear, actionable visibility.

Previously, as a Chief of Staff & Operations Manager, I coordinated executive priorities across logistics, procurement, scheduling, and event execution, streamlining workflows to improve operational productivity. I’ve also founded and operated a digital media platform—handling website development and IT strategy—along with earlier technical support experience where I resolved hardware and software issues and delivered end-user training.

Experience

Work history, roles, and key accomplishments

KA

Technical Support Analyst

KBA (Knowledge Based Action)

Aug 2015 - May 2017 (1 year 9 months)

Provided timely technical support to resolve hardware and software issues, minimising business downtime. Analysed customer requirements, implemented tailored solutions, and delivered end-user training to improve client satisfaction and retention.

Education

Degrees, certifications, and relevant coursework

University of Cape Town logoUT

University of Cape Town

Bachelor of Science (BSc), Computer Science & Business Computing

2012 - 2015

Completed a BSc in Computer Science & Business Computing at the University of Cape Town.

SC

Saint George's College

A-Levels & O-Levels, Mathematics, Physics, Chemistry

2004 - 2010

Completed A-Levels and O-Levels with Maths, Physics, and Chemistry at Saint George's College (Harare).

Tech stack

Software and tools used professionally

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