Neo Molefe

Functionally operated as a Digital Solutions & Operations Lead, architecting and scaling Power Platform, RPA, and Generative AI solutions across commercial, medical, and operations functions. Delivered 40% efficiency gains and a 25% reduction in manual effort by owning the solution lifecycle, establishing governance/CoE frameworks, and optimizing operational performance.

Led end-to-end IT service delivery across a 14-country African footprint, driving governance and continuous improvement in a complex multi-region environment. Maintained 98% SLA compliance through escalation management, service reporting, and cross-team collaboration to improve service resilience and uptime.

Delivered Tier 1–2 technical support to 800+ enterprise users, achieving 90%+ first contact resolution and strong customer satisfaction. Authored and maintained knowledge base articles to improve self-service, accelerate onboarding, and reduce repeat incident volumes.

Provided hands-on end-user troubleshooting and supported IT operations including system builds, operating systems installations, and IT inventory tracking. Helped maintain user productivity through timely resolution of technical issues.

Completed AZ-900: Microsoft Certified Azure Fundamentals in 2026.

Completed Microsoft Prompt Engineering for Project Managers in 2026.

Completed PMI Practical Application of Generative AI for PMs in 2025.

Completed PL-900: Power Platform Fundamentals in 2024.

Completed PL-400: Power Platform Developer Associate in 2024.

Completed PL-300: Power BI Data Analyst Associate in 2024.

Completed Microsoft Generative AI for Project Managers in 2024.

Completed Microsoft Diploma: IT Solutions Expert in 2017.

Completed MCSA: Microsoft Certified Solutions Associate in 2017.

Completed CompTIA A+ in 2016.

Completed CompTIA Diploma: Information Technology Technician in 2016.

Completed Higher Certificate in IT – Information Systems in 2016.