Open to opportunities

Zane Nicole Chuidian

@zanenicolechuidian

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Tech support and virtual assistant with 11 years’ experience delivering reliable, customer-first results.

Philippines

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What I'm looking for

I’m looking for a role where I can support customers and clients end-to-end—providing dependable virtual assistance and tech/email troubleshooting, communicating clearly, and improving workflows with minimal supervision.

I’m a Tech & Sales Support and Tech Support Team Lead professional with 11 years of experience, plus 2 years as a virtual assistant. I answer technical, billing, and sales inquiries with clear communication, helping tasks run smoothly while keeping customers informed and supported.

As a Tech Support Team Lead, I led a team of technical support agents, managed escalations, and drove KPI performance to improve service quality, efficiency, and customer satisfaction. I also support clients as a real estate and social media VA—organizing client files, ensuring accurate records and timely escrow closure, and scheduling social media and basic marketing materials—while providing email deliverability and outreach troubleshooting and supporting the CEO with podcast and YouTube channel side tasks.

Experience

Work history, roles, and key accomplishments

Email Outreach Support

QuickMail

Jan 2021 - Jan 2026 (5 years)

Provided email deliverability and outreach setup support, troubleshooting customer issues via email and relaying real-time product usage feedback to improve usability and user experience.

Email Deliverability Troubleshooting Email Support Product Feedback Workflow Support Usability

Real Estate & Social VA

The Va Hub

Jan 2020 - Jan 2022 (2 years)

Organized and maintained client files and records for real estate escrows, ensuring accurate documentation and timely closures.

File Organization Record keeping Escrow Support Client Administration Attention To Detail

Tech Support Team Lead

Alorica Inc.

Jan 2016 - Jan 2020 (4 years)

Led a technical support team by managing escalations and ensuring timely resolution of complex customer issues via chat, while monitoring KPIs to improve service quality and efficiency.

Team Leadership Escalation Management KPIs Chat Support Technical Support Service quality Customer Satisfaction