Open to opportunities

Karla Ison

@karlaison

Message

Detail-oriented VA and Team Leader with strong admin, communication, and multitasking skills.

Philippines

Message

What I'm looking for

I'm seeking a role providing executive or virtual assistance where I can use my organizational, communication, and team leadership skills to support operations, client-facing tasks, and continuous process improvement.

I am a Virtual Assistant and Team Leader with 6+ years of BPO experience in admin support, research, scheduling, and client communication. I’ve led teams, supported executives, and managed remote technical support. I enjoy organizing, problem-solving, and helping teams operate efficiently. I’m seeking long-term roles where I can grow and contribute value.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Full Potential Solutions

Sep 2025 - Present (9 months)

Led a team of Lifestyle Assistant Specialists focusing on coaching and skill development to improve e-commerce performance and maintained direct client communication to ensure quality service delivery.

Team Leadership Coaching Client Communication E Commerce Operations Calendar Management MS Office Google Workspace

Project Officer

Mosep Inc

May 2022 - May 2023 (1 year)

Conducted emergency response operations during Typhoon Odette, managing documentation, coordinating projects with LGUs, and performing budget auditing to ensure accountability and efficient resource use.

Emergency Response Project Coordination Documentation Stakeholder Management Salesforce Financial Management

Technical Support Representative

Frontier

Apr 2021 - May 2022 (1 year 1 month)

Provided inbound technical support for internet, phone, TV, and billing issues, troubleshooting efficiently in a remote setup while maintaining high customer satisfaction.

Technical Support Troubleshooting Customer Service Remote Work Billing Support Phone Support CRM

SME Trainer

VXI

Oct 2018 - Apr 2021 (2 years 6 months)

Provided inbound technical support and training, mentoring agents on troubleshooting for internet, phone, TV, and billing inquiries to uphold service quality in a work-from-home environment.

Training Subject Matter Expert Technical Support Coaching Troubleshooting Quality Assurance Remote Operations