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Zandile User

@zandileuser

Remote administrative and client support professional at Orphic Style Studio, managing client bookings, styling services, and business operations.

South Africa

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What I'm looking for

I’m seeking fully remote work with international time zones, where I can support administrative and day-to-day operations, client communication, and customer support.

At Orphic Style Studio, I manage the day-to-day operations of my personal styling and creative business, from client enquiries and bookings to payments and follow-up. I turn clients’ needs into practical styling recommendations, outfit concepts, wardrobe plans, and visual lookbooks.

I also coordinate made-to-order clothing and loungewear orders, working with customers and suppliers through production and fulfilment. I maintain business records and manage website and booking workflows using tools including Setmore, Calendly, and Google Workspace.

For Remote E-commerce Clients, I handle email and chat support, track orders, process refunds, and maintain customer records. I’ve also created FAQ templates and automated response workflows, achieving 95%+ customer satisfaction.

My work with independent clients and freelance projects has included inbox and calendar management, document preparation, and social media content support. I’ve designed branded materials in Canva and written product descriptions and captions for small brands.

Experience

Work history, roles, and key accomplishments

Current

Founder & Personal Stylist

Current

Orphic Style Studio

Jan 2024 - Present (2 years 9 months)

Founded and managed a personal styling and creative business, handling client consultations, bookings, payments, and order coordination. Developed social media content and built administrative systems to improve tracking and financial visibility.

Client Management Social Media Strategy Content Creation Canva Google Workspace Setmore Calendly AI Tools Business Administration Order Coordination

Current

Customer Support & Admin

Current

Remote E-commerce Clients

Jan 2023 - Present (3 years 9 months)

Provided email and chat support for online shops, resolving customer enquiries, tracking orders, and processing refunds. Created FAQ templates and automated response workflows, achieving 95%+ customer satisfaction.

Customer Support Email Management Order Tracking Refund Processing FAQ Creation Automation CRM Communication Skills

Social Media & Content Support

Freelance Projects

Jan 2023 - Dec 2024 (1 year 11 months)

Supported small brands with Instagram and Facebook content scheduling and coordination. Designed branded posts in Canva and wrote product descriptions and captions tailored to different audiences.

Social Media Management Content Scheduling Canva Copywriting Branding Engagement Monitoring

Virtual Assistant

Independent Clients

Jan 2022 - Dec 2024 (2 years 11 months)

Provided administrative support to small business owners and consultants, managing inboxes, scheduling, and meeting coordination. Created reports and maintained spreadsheets for expenses, contacts, and projects.

Inbox Management Calendar Management Google Calendar Calendly Zoom Microsoft Office Canva Spreadsheets Task Management

Junior Admin Assistant

Golden Acres Guest Lodge

Feb 2023 - Dec 2023 (10 months)

Provided professional service to guests and suppliers by phone, email, and in person. Managed check-ins, check-outs, bookings, and back-office administration including email management and record updates.

Customer Service Booking Management Email Management Record keeping Problem Solving Supplier Communication

Education

Degrees, certifications, and relevant coursework

Alison

Diploma, Digital Marketing

Completed a Diploma in Digital Marketing & CRM in 2025.

Alison

Certificate, Marketing

Completed a course in Copywriting & Marketing Language in 2024.

Alison

Certificate, Business

Completed a course in B2B Business Development & Sales in 2024.

Cambridge Assessment

Cambridge A-Level, General

Grade: Business (A), Accounting (A), Economics (A)

Completed Cambridge A-Levels in November 2019 with grades: Business (A), Accounting (A), and Economics (A).

University of Johannesburg

Bachelor of Commerce, Finance

Studied through third year of a Bachelor of Commerce in Finance, with coursework in Financial Management, Accounting, Business Management, Commercial Law, Investment Management, and Marketing Strategy.