Looking for a job

Ilse Roos

@ilseroos

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I keep client operations, CRM records, workflows, and follow-ups accurate and moving.

South Africa

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What I'm looking for

I'm looking for a remote or international role where I can support clients and teams through accurate CRM administration, structured follow-up, workflow coordination, and practical operational problem-solving.

I support business operations by keeping CRM records, client communication, follow-ups, documentation, and day-to-day workflows organized and accurate.

At Free Style Productions, I maintain lead pipelines, prospect records, decision logs, and operating routines while researching client needs and resolving administrative bottlenecks. Previously, at Partners Bronze Age Foundry / Pro Designs, I managed quotations, orders, customer enquiries, purchasing support, supplier coordination, and accounting-related administration.

With 20+ years of experience across operations, sales support, hospitality, and research data capture, I bring practical follow-through to remote teams. I work confidently across time zones using Google Workspace, Microsoft Office, CRM systems, spreadsheets, QuickBooks, Pastel, and digital collaboration tools.

Experience

Work history, roles, and key accomplishments

Current

Business Development & Digital Operations Specialist

Current

Free Style Productions

Aug 2026 - Present (1 month)

Maintains CRM-style lead pipelines and coordinates multiple workstreams. Creates workflows and follow-up controls to improve consistency and troubleshoots administrative bottlenecks.

CRM Google Workspace AI Tools Data Analysis Workflow Management Troubleshooting

Product Designer, Mould Development & Operations

Partners Bronze Age Foundry / Pro Designs

Jan 2008 - Dec 2023 (15 years 11 months)

Managed quotations, customer enquiries, order processes, and client communication. Coordinated suppliers, materials, and production requirements across multi-step workflows.

Quotations Client Communication Database Management Purchasing Supplier Coordination Inventory Management Marketing Support

Office Manager & Hostess

Ponciana Guest House

Jan 2009 - Dec 2010 (1 year 11 months)

Managed day-to-day administration, reservations, bookings, and guest confirmations. Coordinated staff, inventory, and supplier orders while handling service issues and complaints.

Administration Reservations Customer Service Staff Coordination Inventory Management Supplier Orders Problem Solving

Internal Sales Representative

Lamputopia Audio Visual

Jan 2007 - Dec 2008 (1 year 11 months)

Prepared quotations, handled customer enquiries, and maintained sales databases. Coordinated orders and stock procurement while supporting marketing and reporting to management.

Quotations Customer enquiries Sales Databases Order Coordination Stock Procurement Marketing Support Reporting

Market Research Interviewer / Survey Clerk

Datascention

Jan 1999 - Dec 2005 (6 years 11 months)

Captured structured survey data carefully and consistently while following defined research protocols. Communicated accurately with diverse respondents in multiple languages.

Data Entry Survey Data Collection Research Protocols Multilingual Communication Data Quality