Tina Beukes
@tinabeukes
Virtual Assistant delivering calm, efficient inbox and client support with reliable operations.
What I'm looking for
I’m a Virtual Assistant who brings calm, efficient support to your inbox and clients—so communication stays clear, schedules stay on time, and day-to-day operations run smoothly. I’m hands-on with remote coordination, email management, and the systems behind a great client experience.
In my latest role as a Freelance Communication Specialist at Preply, I supported a global client list with great service that helped keep retention high. I created custom plans and workflows for clients, managed complex scheduling across time zones with 100% reliability, and used digital tools to deliver a seamless remote experience.
From 2020 to 2025 at Hey Gorgeous Skincare, I managed bookkeeping and data entry using Xero and Sage to keep financial records accurate. I also handled order logistics from dispatch to delivery with 100% reliability, and provided proactive email support that strengthened client relationships and drove repeat sales.
Before that, I led retail operations and customer-facing teams, including Retail Operations Supervisor at Health2You (2018–2019) and Retail Account & Counter Manager at Luxury Cosmetics (2008–2018). I managed daily operations, inventory, and bookkeeping with 100% accuracy, coordinated promotional events, and trained staff to keep service standards consistent—supported by Business Administration education and recent certifications in virtual assistance.
Experience
Work history, roles, and key accomplishments
Customer Relations Manager
Hey Gorgeous Skincare
Jan 2020 - Jan 2025 (5 years)
Managed bookkeeping and data entry using Xero and Sage to keep financial records accurate, while handling order logistics from dispatch to delivery. Delivered proactive email support to build client relationships and simplify high-volume inbox and digital file management.
Retail Operations Supervisor
Health2You
Jan 2018 - Jan 2019 (1 year)
Supervised daily shop operations and staff to keep the environment calm and productive. Managed the full digital order cycle, resolved complex customer issues in-person and online, and trained team members on service standards.
Retail Account & Counter Manager
Luxury Cosmetics
Jan 2008 - Jan 2018 (10 years)
Led daily operations, inventory, and bookkeeping with 100% accuracy, and coordinated promotional events and scheduling to boost brand engagement and sales. Trained staff to ensure consistent, professional customer service and created organized workflows to exceed performance targets.
Provided professional remote communication support for a global client base, maintaining retention through great service. Created custom plans and workflows and managed complex scheduling across multiple time zones with 100% reliability.
Education
Degrees, certifications, and relevant coursework
Alison Online University
Diploma in Business Administration, Business Administration
2025 -
Earned a Diploma in Business Administration from Alison Online.
Alison Online University
Certificate in Virtual Assistance, Virtual Assistance
2025 -
Earned a Certificate in Virtual Assistance from Alison Online.
A+ Computer School
Certificate Business Admin & Communications, Business Administration & Communications
2005 -
Earned a Certificate in Business Administration & Communications from A+ Computer School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
thevaflow.blogspot.comSalary expectations
Social media
Skills
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