Zanrisk User

Oversees daily migration operations from Hyper-V to VMware, integrates Druva Cloud backups, and installs Sentinel One security endpoints across server infrastructure. Administers the patch management system and streamlines patch deployment through Ivanti Security Control. Manages and resolves system and infrastructure escalations, conducts firewall whitelisting, and troubleshoots SFTP-related conc

Provided comprehensive client-server maintenance services for a US-based managed service provider, including patch management, firmware updates, and system log analysis for fault alerts. Managed disk space capacity, conducted server health assessments, and executed daily business-as-usual (BAU) checks for security endpoints, backup failures, and account logs.

Administered SCCM/Intune for desktops and laptops, overseeing a device inventory exceeding 4000 units within the User Experience Center. Accountable for patch management, endpoint security, and addressing troubleshooting incidents related to application malfunctions.

Served as an IT Shared Services Lead, overseeing various projects for diverse clients and managing a 24/7 team of over 8 members. Provided L1, L2, and L3 support for critical business operations, encompassing resource management, technical oversight, end-user support, service management, and financial management. Utilized ITIL Framework applications for Service, Incident, Event, Problem, and Chang

Organized and executed the SCCM 2012 Project deployment for Meralco company, ensuring successful deployment and migration. Utilized reporting to improve communication between the client and the company's project management team.

Provided L2 support for end-user management, handling incidents and service requests. Identified and resolved computer, network, and peripheral issues, while maintaining and upgrading computer systems, networks, and software to ensure operational efficiency. Performed preventative maintenance and installed/configured hardware and software solutions.

Implemented the National Single Window (NSW) system for import/export in the Philippines. This involved deploying workstations to key government agencies, training personnel, and generating reports for the Central Headquarters.

Managed internal IT tasks including workstation upgrades, network design, and in-house application support. Ensured workstation compliance and handled asset management for IT department devices.

Completed an Associate's degree focusing on Computer/Information Technology Administration and Management. Gained foundational knowledge and practical skills relevant to IT systems and administration.