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Irene Lamprea

@irenelamprea

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Experienced End User Engineer specializing in application deployment.

Philippines

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What I'm looking for

I seek a dynamic role that fosters growth, innovation, and collaboration.

As an End User Engineer at CxLoyalty, a JP Morgan Chase Company, I excel in managing application deployments and ensuring compliance with enterprise policies. My expertise in Microsoft Intune and Azure allows me to effectively oversee workstations and mobile devices, ensuring seamless software delivery and user satisfaction.

With a strong background in IT operations and project management, I have successfully led teams and implemented critical IT solutions across various organizations. My experience spans from vulnerability remediation to patch management, showcasing my ability to adapt to new technologies and deliver results under pressure.

Experience

Work history, roles, and key accomplishments

Current

End User Engineer

Current

CxLoyalty, a JP Morgan Chase Company

Nov 2021 - Present (3 years 8 months)

Managed workstations using MEM (Intune)/Azure and Aternity Tool, configuring and deploying software applications through Microsoft Intune/Microsoft Endpoint Manager (MEM). Ensured deployments followed enterprise policies, monitored and troubleshot application deployments, and managed the application lifecycle including versioning and updates.

Microsoft Intune Microsoft Endpoint Manager Azure Aternity Tool Software Deployment Troubleshooting PowerShell Patch Management

Global SCCM/SCOM Engineer

INTERTEK Inc.

Nov 2018 - Nov 2021 (3 years)

Ensured operational continuity and efficiency for SCCM, handling application deployments, monthly patching, and resolving patch compliance issues for servers and workstations. Provided support, implementation, and planning for Microsoft System Center Operations Manager (SCOM) and Windows Server-based systems, including Active Directory.

SCCM SCOM Patch Management Deployment Service Now Windows Server Active Directory Troubleshooting ServiceNow

Project Manager

PEOPLE4U INC.

Sep 2018 - Nov 2018 (2 months)

Managed projects for the Entity Setup-IT COE of Manulife Philippines, collaborating with other Project Managers, vendors, and managers to ensure requirements were met. Reviewed ITIL processes and provided guidance for process improvement, assisting with project checkpoint reviews.

Project Management ITIL Vendor Management Process Improvement Project Checkpoint Reviews

IT Operations / Technical Managed Services

PEOPLE4U INC.

Oct 2017 - Sep 2018 (11 months)

Managed APAC team members and oversaw daily operations for an offshore client, leading the NBS client project. Built and maintained effective customer relationships, provided technical consultation, and responded to end-user queries and issues related to computer systems, software, and hardware.

IT Operations Management Team Leadership Customer Relationship Management Technical Consulting Troubleshooting

Team Lead (Monitoring and Release) / SCOM Consultant

P3OPLE4U INC.

Feb 2012 - Oct 2017 (5 years 8 months)

Managed daily operations for the Infrastructure Center Support of an offshore client, overseeing and monitoring team members, and providing technical guidance. Administered and improved SCOM Server, providing consultancy and support for the platform, including alert tuning and custom report generation.

Team Leadership SCOM Infrastructure Support Client Management Troubleshooting Management Packs

SCOM Consultant

P3OPLE4U INC.

Oct 2011 - Feb 2012 (4 months)

Responsible for institutionalizing standard operational procedures and continuously improving MS SCOM. Provided guidance and technical training, and offered consultancy and support for troubleshooting issues.

SCOM Standard Operating Procedures Technical Training Consultancy Troubleshooting

Technical Consultant II

Mannasoft Technology Corporation

Feb 2011 - Feb 2012 (1 year)

Handled the project of System Center Operation Manager 2007 R2, including planning, design, deployment, and configuration. Led projects for Project Server 2010, System Center (SCCM and SCOM), and Forefront, performing proof of concepts and providing documentation.

SCCM Management Packs Technical Presentations Proof of Concept

Technical Support Engineer

Mannasoft Technology Corporation

Nov 2008 - Feb 2011 (2 years 3 months)

Implemented and deployed Microsoft Forefront products (Client Security, Exchange, SharePoint) and System Center Operations Manager 2007 R2. Provided technical documentation, performed proof of concepts, and offered support and consultancy for various Microsoft technologies.

Microsoft Forefront Windows OS Microsoft Office SQL Server WSUS Kayako Ticketing System Technical Documentation Proof of Concept

IT System Support

Atmel Company

Oct 2007 - Nov 2008 (1 year 1 month)

Provided direct support to end-users on general computing issues, including software upgrades and hardware troubleshooting and repair. Set up, maintained, tested, and repaired computers, printers, networks, and IT equipment, ensuring compliance with SLA and information confidentiality.

Windows OS Linux IT Equipment Maintenance SLA System Security

Education

Degrees, certifications, and relevant coursework

AMA Computer College

Bachelor of Science, Computer Engineering

Completed a Bachelor of Science in Computer Engineering, gaining foundational knowledge in computer systems and engineering principles. Focused on technical skills relevant to the field.