Open to opportunities

Zaman Ahmad

@zamanahmad

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Project Coordinator focused on client success, operations, and data-driven execution.

India

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What I'm looking for

I’m looking for a Project Coordinator/Client Success role where I can run delivery with clear deadlines, improve workflows using analytics, and partner across teams to raise satisfaction and measurable performance.

I’m a customer-focused project coordination and client success professional with 2+ years of experience in operations and delivery management. I bring strong stakeholder management, cross-functional collaboration, and disciplined deliverable tracking to keep teams aligned and execution on time.

In my recent roles, I supported daily customer interactions while tracking service demand and customer trends to inform business decisions. I also analyzed campaign and performance data to generate actionable insights—improving engagement by 40% and boosting CTR by +20% through data-driven optimization and reporting.

I create clear dashboards, reports, and KPI tracking systems that support decision-making and transparency. I’m comfortable coordinating across operations, delivery, and client teams, and I continuously look for inefficiencies—then recommend process improvements to increase speed and quality.

I strengthen my toolkit with advanced training in digital strategy and data science/AI, focusing on Python, SQL, and business analytics to solve complex customer problems. I enjoy turning customer needs into measurable outcomes, and I’m motivated by roles where execution, communication, and analytics work together.

Experience

Work history, roles, and key accomplishments

Current

Business Operations

Current

Universal Car Zone

Dec 2024 - Present (1 year 6 months)

Handled daily customer interactions by understanding requirements, resolving queries, and recommending services based on customer needs. Coordinated with operations and technical teams to support smooth service delivery and tracked service demand and customer trends to inform business decisions.

Client Relationship Management Customer Support Project Coordination Stakeholder Management Process Improvement performance reporting Cross Functional Collaboration

Executive, Marketing & Solutions

Hansa Cequity

Jun 2024 - Nov 2024 (5 months)

Collaborated with cross-functional teams to execute and optimize business workflows, generating campaign insights that improved engagement by 40%. Created KPI dashboards and reports to support decision-making, managed stakeholder communication, and implemented process improvements by identifying inefficiencies.

Campaign Analytics KPI Reporting performance reporting Cross Functional Collaboration Process Improvement Data Analysis Excel reporting

Associate, Marketing & Solutions

Hansa Cequity

Jun 2023 - Jun 2024 (1 year)

Managed multiple projects simultaneously, ensuring timely execution and performance tracking to improve campaign results (+20% CTR). Used Excel and reporting tools for data analysis, maintained tracking documentation, and coordinated internal and external stakeholders to streamline workflows and increase operational efficiency.

Project Management Excel Campaign Tracking CTR Optimization Workflow Optimization Data Analysis

Marketing Solutions Intern

Hansa Cequity

Dec 2022 - Jun 2023 (6 months)

Supported end-to-end campaign execution across digital and CRM channels, including audience segmentation and data validation to improve targeting accuracy. Produced campaign reports, maintained performance tracking sheets, and coordinated with internal teams to ensure timely delivery.

Campaign Execution Segmentation Data Validation Campaign Tracking Tracking Sheets Performance Monitoring