Zakithi Mfeka

I’m a detail-oriented documents verification and customer service professional with experience across reception, call centre support, and high-volume document checks in regulated environments. I’m used to working under pressure, meeting SLAs, and keeping meticulous case notes.

In my most recent role as Senior Associates Operations (Documents Verification), I verified customer and vehicle documents for accuracy and compliance, reviewed supporting evidence, and investigated missing, incorrect, or suspicious information. I handled inbound and outbound customer calls, responded to emails, captured and updated information on internal systems, maintained confidentiality around sensitive terms, and escalated complex cases when necessary.

Earlier, I worked as a Customer Service Advisor at CCI- (Metro by T-Mobile), where I supported customers with mobile services, troubleshooting, billing, and device-related queries while maintaining detailed CRM records and achieving performance KPIs. I also served as a Receptionist/ Admin Assistant at Pumula Day Spa, managing appointments, email correspondence, and administration to ensure customers received accurate information and a smooth experience.