Ntebogeng Molahloa
@ntebogengmolahloa
Customer-service focused receptionist and KYC analyst.
South AfricaWhat I'm looking for
I am a customer-service focused professional with experience in frontline support, contact centre operations, and KYC compliance. I have handled inbound/outbound customer interactions for credit card accounts, met performance metrics, and documented interactions accurately in CRM systems.
I transitioned into KYC analysis, conducting end-to-end reviews, performing enhanced due diligence on high-risk accounts, and collaborating with compliance teams to resolve discrepancies while meeting SLAs and regulatory requirements. I am organized, detail-oriented, proficient with Microsoft Office and multiple CRM systems, and comfortable working independently or as part of a remote team.
Experience
Work history, roles, and key accomplishments
KYC Analyst
Genpact
Apr 2023 - Present (3 years 2 months)
Conducted end-to-end KYC reviews for Citi Bank, performed enhanced due diligence on high-risk accounts, and ensured timely completion of reviews to meet SLAs and regulatory requirements.
Customer Service Representative
Capital One
Feb 2022 - Feb 2023 (1 year)
Handled inbound and outbound credit card customer calls, resolved disputes and account issues, and maintained call quality and customer satisfaction metrics during a one-year internship.
Education
Degrees, certifications, and relevant coursework
National Senior SandtonView School
School Certificate, General Secondary Education
Completed secondary education at National Senior SandtonView School in Johannesburg; obtained a school certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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