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Lilndiwe Khumalo

@lilndiwekhumalo

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Verification Clerk at First Assist Management, verifying client records and responding to customer queries.

South Africa

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What I'm looking for

I'm seeking a role where I can contribute to organizational success through administrative skills, proactive problem-solving, and a collaborative approach. I'm open to remote, hybrid, and on-site opportunities, and willing to relocate if required.

At First Assist Management, I perform data verification and entry for client records, respond to inbound and outbound queries, and assist with reporting and administrative documentation.

Previously, as a Customer Call Centre Agent at Trudon, I handled customer inquiries, resolved issues, and documented interactions and follow-ups.

My earlier receptionist roles at Town Lodge – Grayston Drive and Road Lodge – Rivonia gave me experience with guest services, front desk operations, payments, and hotel administration. I hold certificates in administrative support, customer service, and hotel reception.

Experience

Work history, roles, and key accomplishments

Current

Verification Clerk

Current

First Assist Management

Apr 2014 - Present (12 years 6 months)

Performs accurate data verification and entry for client records, handles inbound and outbound queries, assists with reporting and administrative documentation, and supports billing-related tasks and customer account updates.

Data Entry Data Verification Customer Service Reporting Administrative Support Billing Account Management

Customer Call Centre Agent

Trudon

Sep 2011 - Apr 2014 (2 years 7 months)

Managed customer inquiries via phone with a focus on satisfaction and retention, resolved issues efficiently while maintaining company standards, and documented interactions and followed up on customer cases.

Customer Service Call Handling Issue Resolution Documentation Customer Retention

Receptionist

Town Lodge – Grayston Drive

Mar 2008 - Apr 2008 (1 month)

Greeted guests and managed front desk operations, coordinated transportation and room service requests, and handled cash, processed payments, and balanced daily transactions.

Front Desk Operations Guest Service Cash Handling Payment Processing Coordination

Receptionist

Road Lodge – Rivonia

Aug 2007 - Feb 2008 (6 months)

Provided welcoming guest services and administered front desk duties, operated switchboard and managed messages, faxes, and communications, and liaised with housekeeping and assisted with hotel administrative tasks.

Front Desk Operations Switchboards Guest Service Communication Skills Administrative Support