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Naketta LouwNL
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Naketta Louw

@nakettalouw

Experienced customer service and office administration professional focused on operational efficiency.

South Africa
Message

What I'm looking for

I seek a customer-focused administrative role where I can apply strong organizational, communication and operational skills, contribute to team success, and support efficient processes.

I am a highly organized administrative and customer service professional with years of hands-on experience across office management, call center support, and community outreach. I have supported both international customer bases (USA, Canada, UK, Ireland) and local South African clients in roles that required accuracy, diplomacy and responsiveness.

My background includes Service Advisor roles at Concentrix and Webhelp, vaccination site administrative support, and multi-year experience as an office manager and personal assistant handling UIF/PAYE registrations and immigration enquiries. I consistently deliver process improvements, reliable administrative operations, and strong cross-functional collaboration.

I bring strong interpersonal and communication skills, proficiency in Microsoft Office, data capturing and basic stock control, and a steady ability to perform under pressure. I seek to contribute these strengths to a team-focused organization that values reliable operations and excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

SS

Personal Assistant & Office Manager

South African Immigration Services

Mar 2015 - Mar 2020 (5 years)

Managed office operations and director support, handled UIF/PAYE registrations and addressed immigration queries on travel documents and extensions.

Education

Degrees, certifications, and relevant coursework

BS

Burnwood Secondary School

National Senior Certificate, Matric

Matriculated from Burnwood Secondary School in 2013.

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Naketta Louw - Tier 1 Service Advisor - Concentrix | Himalayas