Naketta Louw
@nakettalouw
Experienced customer service and office administration professional focused on operational efficiency.
What I'm looking for
I am a highly organized administrative and customer service professional with years of hands-on experience across office management, call center support, and community outreach. I have supported both international customer bases (USA, Canada, UK, Ireland) and local South African clients in roles that required accuracy, diplomacy and responsiveness.
My background includes Service Advisor roles at Concentrix and Webhelp, vaccination site administrative support, and multi-year experience as an office manager and personal assistant handling UIF/PAYE registrations and immigration enquiries. I consistently deliver process improvements, reliable administrative operations, and strong cross-functional collaboration.
I bring strong interpersonal and communication skills, proficiency in Microsoft Office, data capturing and basic stock control, and a steady ability to perform under pressure. I seek to contribute these strengths to a team-focused organization that values reliable operations and excellent customer outcomes.
Experience
Work history, roles, and key accomplishments
Provided subscription and billing support for US and Canadian customers, resolving enquiries and improving first-contact resolution for the campaign.
Customer Service Advisor
Webhelp
Jul 2022 - Jun 2023 (11 months)
Handled UK & Ireland Curry’s online orders and customer enquiries, ensuring accurate order processing and issue resolution.
Customer Service Agent
CACH Project
Dec 2021 - Feb 2022 (2 months)
Assisted matriculants with late tertiary enrolment applications for CAO and DHET, guiding applicants through processes and documentation.
Vaccination Assistant
JR Promotions
Aug 2021 - Oct 2021 (2 months)
Provided administrative and site support for Discovery vaccination clinics, ensuring nurses were equipped and clinics ran smoothly.
Customer Service Representative
Cell C
May 2020 - Jun 2021 (1 year 1 month)
Supported customers with service delivery, network connections and purchase enquiries, improving customer satisfaction through timely resolution.
Personal Assistant & Office Manager
South African Immigration Services
Mar 2015 - Mar 2020 (5 years)
Managed office operations and director support, handled UIF/PAYE registrations and addressed immigration queries on travel documents and extensions.
Education
Degrees, certifications, and relevant coursework
Burnwood Secondary School
National Senior Certificate, Matric
Matriculated from Burnwood Secondary School in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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