Open to opportunities

Zikhona Noxy Layisha

@zikhonanoxylayisha

Message

Detail-oriented administrator with strong customer service and organizational skills.

South Africa

Message

What I'm looking for

I am looking for a role that fosters collaboration and allows for personal growth.

I am a dedicated administrator with a proven track record in customer service and office management. My experience spans various roles, including Receptionist at Regus and Data Entry Clerk at Amazon Services, where I honed my skills in data management, customer relations, and administrative support. I take pride in my ability to streamline processes, enhance team collaboration, and deliver exceptional service.

Throughout my career, I have consistently demonstrated my commitment to excellence by reducing data entry errors significantly and improving office efficiency through innovative filing systems. My strong communication skills, coupled with my proficiency in Microsoft Office and CRM software, enable me to effectively manage tasks and support executive teams. I am passionate about continuous improvement and thrive in dynamic environments that challenge me to grow professionally.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Izala Verificators

Jun 2021 - Jul 2021 (1 month)

Managed front desk operations and provided excellent customer service. Assisted in office operations and coordinated events, ensuring smooth logistics and timely responses.

Customer Service Office Management Event Coordination Communication Data Entry Problem Solving

Customer Service Representative

Siyandisa Verification Solutions

May 2021 - Jun 2021 (1 month)

Trained new employees on customer service protocols and collaborated with team members to improve service processes. Handled customer inquiries and maintained detailed reports on interactions.

Customer Service Training CRM Communication Problem Solving Team Collaboration Reporting

Executive Assistant

Femme Bantu Consulting

Apr 2021 - May 2021 (1 month)

Managed executive schedules, organized travel, and prepared reports and presentations. Coordinated meetings and improved office efficiency by implementing new filing systems.

Executive Presentation Scheduling Travel Coordination Report Preparation Communication Data Management

Administrative Assistant

Marriot Hotel

Mar 2021 - Apr 2021 (1 month)

Managed front desk operations, scheduled appointments, and provided excellent customer service. Assisted in office operations and coordinated events, ensuring smooth logistics and timely communication.

Customer Service Office Management Event Coordination Scheduling Communication Data Entry Problem Solving

Data Entry Clerk

Amazon Services

Feb 2021 - Mar 2021 (1 month)

Reduced data entry errors significantly through meticulous verification processes. Collaborated with the IT department to resolve data-related issues and assisted in data migration projects, ensuring data security.

Data Entry Data Data Migration Collaboration Proofreading Data Security Problem Solving

Receptionist

Regus

Jan 2021 - Feb 2021 (1 month)

Managed front desk operations, responded to customer inquiries, and provided technical support related to Vodacom products. Collaborated with cross-functional teams to resolve complex customer issues and participated in ongoing training to stay updated on products and services.

Customer Service Technical Support CRM Communication Problem Solving Team Collaboration Training Data Management Event Planning

Education

Degrees, certifications, and relevant coursework

Alexandra Adult School

Grade 12, General Education

2021 - 2021

Activities and societies: Subjects like Life Sciences sparked my curiosity about the natural world, while Religious Studies deepened my understanding of different belief systems and cultural perspectives. Mathematical Literacy honed my problem-solving abilities, and Geography expanded my knowledge of global events and geographical concepts.

During my high school experience, I dedicated myself to a diverse range of subjects, culminating in successful completion of Grade 12. I excelled in IsiZulu HL, showcasing my proficiency in a native Language and cultural strong communication and language skills.