I'm seeking a remote customer support, enrolment, client success or onboarding role where I can build relationships, guide people clearly, solve problems and contribute to a professional, digital-first, customer-focused team. I'm looking to develop my skills, take on greater responsibility and grow within a supportive remote environment.
Looking for a job
Zak D Barker
@zakdbarker
I support customers through onboarding, education, and ongoing care across digital and service-based businesses.
VietnamWhat I'm looking for
I've built lasting customer relationships at Premier Grounds & Garden Maintenance, supporting hundreds of homeowners, commercial clients and 81 parish council contracts. Customers regularly requested me for clear communication, reliability and quality work.
Through my independent dog breeding business, I guided prospective families through assessment, decision-making, collection and long-term puppy care. I provided practical support on nutrition, training, settling in and general care, adapting my communication to each family's needs.
I've also worked independently as a fibre optic engineer, documenting technical findings and explaining them clearly to project managers, clients and the public. My background includes precision manufacturing, order fulfilment, technical troubleshooting and safety-critical operations.
Alongside customer support work, I've built Shopify and Wix websites and developed sustainable clothing and online education ventures. I'm looking to bring my organisation, empathy, digital confidence and interest in nutrition to a remote enrolment, onboarding or client-success team.
Experience
Work history, roles, and key accomplishments
PM
Gardener and landscaper
premier grounds and garden maintinence
Jul 2016 - Apr 2022 (5 years 9 months)
Progressed from apprentice to experienced gardener and landscaper, working across private, commercial and public sites including 81 parish council contracts. Built customer relationships, gathered requirements, discussed project ideas, supported quotations, coordinated work and handled questions & complaints while managing worksites and maintaining quality, reliability and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Sparsholt College
Level 2 Diploma, Horticulture
Completed a Level 2 Diploma in Work-Based Horticulture alongside a full-time apprenticeship, combining formal vocational training with practical industry experience.
EA
Everest Community Academy
GCSE, General Studies
Grade: Science: C, Mathematics: C, English: E
Completed GCSEs in Science, Mathematics, and English.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
VietnamAuthorized to work in
United KingdomSalary expectations
40k-55k USD
Job categories
Customer Support SpecialistCustomer Support SpecialistEnrollment AdvisorClient Success SpecialistCustomer Onboarding SpecialistCustomer Experience SpecialistRelationship ManagerFiber Optics EngineerECommerce ManagerDigital Marketing SpecialistCustomer SpecialistCustomer Support RepresentativeUser Support SpecialistSupport SpecialistConsumer Support SpecialistCustomer SupportCustomer Service
Skills
Customer SupportCustomer Relationship ManagementClient CommunicationCustomer OnboardingCustomer EducationNeeds discoveryComplaint ResolutionDe escalationActive ListeningSchedulingDocumentationRecord keepingMicrosoft WordExcelPowerPointOutlookGmailShopifyWixE commerce Project ManagementDigital MarketingA B TestingCopywritingAdvertisingSocial Media ManagementPayPal BusinessCanvaChatGptTechnical DocumentationTechnical TroubleshootingQuality AssuranceInventory ManagementOrder FulfilmentHealth and Safety ComplianceDropboxPayPal
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