alan pike
@alanpike
Reliable customer service professional with strong problem-solving skills.
What I'm looking for
I'm a detail-oriented customer service professional with a proven track record in both hands-on and client-facing roles. My experience has equipped me with excellent communication skills and the ability to solve problems effectively. I thrive in collaborative environments, yet I'm equally comfortable working independently. Currently, I am enhancing my technical skills in HTML, CSS, and JavaScript, which complements my customer service expertise.
In my recent role as a Workshop Technician at Lonsdale Window Fashions, I ensured high-quality product assembly while collaborating with my team to meet daily targets. My previous experiences, including supervising teams and managing customer interactions, have honed my organizational skills and ability to maintain a customer-first approach. I am now seeking a remote customer service position where I can leverage my skills to contribute positively to a supportive team.
Experience
Work history, roles, and key accomplishments
Workshop Technician
Lonsdale Window Fashions
Jul 2024 - Present (11 months)
Assembled roller blinds to customer specifications, ensuring high attention to detail and product quality. Collaborated within a small team to meet daily order targets and maintained a clean and organized workspace for efficient production.
Carer & Learning Web Development
Self-Employed
Mar 2024 - Jul 2024 (4 months)
Provided essential care for a family member while productively self-studying HTML, CSS, and JavaScript via online platforms. Demonstrated strong self-motivation and time management skills during this period.
Yard Supervisor
Buttles Building Merchants
Jan 2024 - Mar 2024 (2 months)
Supervised a team of 3, ensuring smooth operation of daily yard tasks, interacting with customers, and managing stock and deliveries. Conducted daily forklift safety checks and maintained organized inventory.
Labourer (Various Tasks)
Local Harpenden Trades
Sep 2023 - Jan 2024 (4 months)
Performed a variety of building tasks including painting, landscaping, and plastering. Developed hands-on problem-solving and adaptability in fast-changing environments while interacting with customers to fulfill their requirements.
Senior Sales Consultant
Welwyn Garden City
Feb 2023 - Sep 2023 (7 months)
Processed customer orders via phone, email, and walk-ins, managed plant returns, and conducted stock checks. Built and maintained customer relationships through regular communication and cold-called 50+ potential and existing customers.
Yard Supervisor
JJ Roofing Supplies
Sep 2020 - Dec 2022 (2 years 3 months)
Led a team in managing customer orders, inter-branch transfers, and online sales. Operated counterbalance and pivot steer forklifts for warehouse logistics and ensured cleanliness and organization of yard and warehouse space.
Education
Degrees, certifications, and relevant coursework
Unknown
GCSEs, General Studies
Grade: Maths (B), English (C), Science (C), IT (C)
Achieved strong grades in core subjects including Maths, English, Science, and IT. Developed foundational academic skills across various disciplines.
West Herts College
Level 1 Mechanics, Mechanics
Completed a Level 1 qualification in Mechanics, gaining practical skills and theoretical knowledge in automotive systems. Developed hands-on problem-solving abilities relevant to mechanical tasks.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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