alan pikeAP
Open to opportunities

alan pike

@alanpike

Reliable customer service professional with strong problem-solving skills.

United Kingdom

What I'm looking for

I am looking for a remote role in customer service that values strong organizational skills and a customer-first approach.

I'm a detail-oriented customer service professional with a proven track record in both hands-on and client-facing roles. My experience has equipped me with excellent communication skills and the ability to solve problems effectively. I thrive in collaborative environments, yet I'm equally comfortable working independently. Currently, I am enhancing my technical skills in HTML, CSS, and JavaScript, which complements my customer service expertise.

In my recent role as a Workshop Technician at Lonsdale Window Fashions, I ensured high-quality product assembly while collaborating with my team to meet daily targets. My previous experiences, including supervising teams and managing customer interactions, have honed my organizational skills and ability to maintain a customer-first approach. I am now seeking a remote customer service position where I can leverage my skills to contribute positively to a supportive team.

Experience

Work history, roles, and key accomplishments

LF
Current

Workshop Technician

Lonsdale Window Fashions

Jul 2024 - Present (11 months)

Assembled roller blinds to customer specifications, ensuring high attention to detail and product quality. Collaborated within a small team to meet daily order targets and maintained a clean and organized workspace for efficient production.

SE

Carer & Learning Web Development

Self-Employed

Mar 2024 - Jul 2024 (4 months)

Provided essential care for a family member while productively self-studying HTML, CSS, and JavaScript via online platforms. Demonstrated strong self-motivation and time management skills during this period.

BM

Yard Supervisor

Buttles Building Merchants

Jan 2024 - Mar 2024 (2 months)

Supervised a team of 3, ensuring smooth operation of daily yard tasks, interacting with customers, and managing stock and deliveries. Conducted daily forklift safety checks and maintained organized inventory.

LT

Labourer (Various Tasks)

Local Harpenden Trades

Sep 2023 - Jan 2024 (4 months)

Performed a variety of building tasks including painting, landscaping, and plastering. Developed hands-on problem-solving and adaptability in fast-changing environments while interacting with customers to fulfill their requirements.

JS

Yard Supervisor

JJ Roofing Supplies

Sep 2020 - Dec 2022 (2 years 3 months)

Led a team in managing customer orders, inter-branch transfers, and online sales. Operated counterbalance and pivot steer forklifts for warehouse logistics and ensured cleanliness and organization of yard and warehouse space.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

GCSEs, General Studies

Grade: Maths (B), English (C), Science (C), IT (C)

Achieved strong grades in core subjects including Maths, English, Science, and IT. Developed foundational academic skills across various disciplines.

West Herts College logoWC

West Herts College

Level 1 Mechanics, Mechanics

Completed a Level 1 qualification in Mechanics, gaining practical skills and theoretical knowledge in automotive systems. Developed hands-on problem-solving abilities relevant to mechanical tasks.

Tech stack

Software and tools used professionally

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alan pike - Workshop Technician - Lonsdale Window Fashions | Himalayas