Open to opportunities

Matthew Butler

@mattbutler

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Experienced Customer Support Specialist skilled in onboarding and issue resolution.

Brazil

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills in content partnerships and customer support to drive user engagement and operational success.

I have a strong background in customer support, product assistance, and content partnerships, working with tech startups and remote teams. At Clara Labs and Teamable, I provided customer support across multiple platforms, ensuring smooth onboarding and issue resolution while also improving self-service resources and internal processes.

Most recently, at SpaceVibes, I focused on content partnerships, leading onboarding efforts that helped grow the largest immersive content library on Apple Vision Pro, increasing user engagement by 480%. I enjoy simplifying complex problems, creating better workflows, and working closely with teams to improve user experience.

With experience in B2B and B2C customer interactions, remote collaboration, and troubleshooting, I’m always looking for ways to streamline processes, enhance customer satisfaction, and contribute to innovative teams. I'm excited about roles where I can bring both my support expertise and problem-solving mindset to make a real impact.

Experience

Work history, roles, and key accomplishments

Content Partnerships & Onboarding Specialist

SpaceVibes

Jul 2024 - Jan 2025 (6 months)

Established content partnerships with international 3D/immersive creators, leading to the largest content library on Apple Vision Pro and a 480% increase in user engagement. Managed end-to-end onboarding processes including outreach and ongoing creator communication.

Onboarding User Engagement Communication Project Management Remote Collaboration

Customer Support & Product Specialist

Clara Labs

Jul 2021 - Feb 2024 (2 years 7 months)

Provided comprehensive customer support across multiple platforms, led support during the company's acquisition, and improved customer experience through self-service resources and QA testing.

Customer Support Onboarding Relationship Management QA Testing Zendesk Intercom Help Scout

Customer Support Specialist

Teamable

Sep 2022 - Nov 2023 (1 year 2 months)

Provided efficient customer support via HelpScout, resolving inquiries and improving internal documentation and processes to enhance customer experience.

Customer Support Documentation Process Improvement Cross Functional Collaboration Help Scout

Transcriptionist

Rev

Jan 2020 - Jul 2021 (1 year 6 months)

Delivered high-quality transcriptions with a 4.97/5 reliability score, achieving Revver+ status by exceeding accuracy and formatting benchmarks.

Transcription Quality Assurance Time Management Remote Work

Landscape Specialist

Dabster Garden Design

Apr 2016 - Feb 2020 (3 years 10 months)

Maintained a perfect 5-star rating by delivering high-quality landscaping projects while effectively managing diverse project requirements and budgets.

Landscaping Project Management Budget Management Quality Control

IT Technician

NQC

Dec 2011 - Feb 2014 (2 years 2 months)

Maintained seamless IT operations and secure data handling, leveraging expertise in system administration and basic web development to enhance communications.

IT Support System Administration Data Security Web Development Communication