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Zakaria Moutawakil

@zakariamoutawakil

Customer Experience Representative delivering calm, first-contact resolution for international clients.

Morocco
Message

What I'm looking for

I’m looking for a customer-focused role where I can deliver calm, first-contact resolution, own the client lifecycle, and improve outcomes with quick tool adoption. I’m available immediately and motivated to turn issues into satisfied, returning customers.

I’m a customer experience professional based in Casablanca, focused on making clients feel heard and fully satisfied. I bring near-native English, with a calm, solution-focused approach that helps me resolve issues on first contact.

For the past two years (and continuing), I’ve worked remotely as a Freelance Customer Support & Digital Services Independent Contractor, handling international clients in the US, UK, and Western Europe. I communicate 100% in English, manage the full client lifecycle independently (scoping requirements, setting timelines, delivering on schedule, and following up), and maintain a 5-star satisfaction record.

I’m quick to adopt new tools and comfortable working in fast-moving environments. My strengths include clear communication, active listening, problem resolution, and staying composed when clients are frustrated—turning difficult interactions into positive outcomes.

Outside customer support, I build and manage an English-language travel affiliate site (TravelPayouts), handling content strategy, SEO optimisation, and performance tracking. I use AI writing tools to produce content at scale while personally reviewing and refining everything to keep accuracy and a natural tone.

Experience

Work history, roles, and key accomplishments

IC
Current

Freelance Customer Support

Independent Contractor

Jan 2023 - Present (3 years 5 months)

Delivered customer support and digital services to international clients (US, UK, Western Europe) in 100% English, maintaining a 5-star satisfaction record. Managed the full client lifecycle independently, from scoping and timelines to issue resolution and professional follow-up.

Education

Degrees, certifications, and relevant coursework

LC

Lycée (Casablanca)

Lycée (secondary education), Sciences Physiques / Mathématiques

Studied Sciences Physiques / Mathématiques at lycée level in Casablanca, Morocco.

Tech stack

Software and tools used professionally

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