Zakaria Moutawakil

I’m a customer experience professional based in Casablanca, focused on making clients feel heard and fully satisfied. I bring near-native English, with a calm, solution-focused approach that helps me resolve issues on first contact.

For the past two years (and continuing), I’ve worked remotely as a Freelance Customer Support & Digital Services Independent Contractor, handling international clients in the US, UK, and Western Europe. I communicate 100% in English, manage the full client lifecycle independently (scoping requirements, setting timelines, delivering on schedule, and following up), and maintain a 5-star satisfaction record.

I’m quick to adopt new tools and comfortable working in fast-moving environments. My strengths include clear communication, active listening, problem resolution, and staying composed when clients are frustrated—turning difficult interactions into positive outcomes.

Outside customer support, I build and manage an English-language travel affiliate site (TravelPayouts), handling content strategy, SEO optimisation, and performance tracking. I use AI writing tools to produce content at scale while personally reviewing and refining everything to keep accuracy and a natural tone.