Osama Okasha

I am a results-oriented and highly skilled customer support expert with over 4 years of experience in high-volume, fast-paced environments. My track record of delivering world-class service and driving customer satisfaction has consistently recognized me as one of the top performers in my field. I excel at resolving complex issues, building lasting customer relationships, and exceeding performance metrics, which sets me apart as a leader in customer support.

Currently, I serve as an Operations Executive at Amazon, where I oversee and coordinate central operations to ensure efficiency across all departments. My role involves developing strategies to streamline processes, managing centralized functions, and utilizing data analytical tools such as SQL and Tableau to monitor key performance indicators. I am passionate about enhancing productivity and reducing costs while ensuring compliance with company policies.

In addition to my operational expertise, I have successfully led projects aimed at optimizing performance and increasing seller participation. My ability to communicate effectively and work collaboratively with cross-functional teams has been instrumental in driving measurable results and fostering a positive customer experience.