At Oxygen X Finance Company, I handle 100+ inbound and outbound customer calls daily, verify identity records with 99% accuracy, and process more than 300 verification requests each week.
I use CRM tools to document every customer interaction, maintain follow-up compliance, and work with internal teams to resolve escalations. My work helped reduce average handling time by 20% while sustaining a 95% customer satisfaction rating.
Previously at Wiseki Technologies, I managed social content, responded to 50+ daily messages and comments, and used analytics reporting to help increase page engagement by 40% and audience retention by 25%.
I also bring editorial writing experience from Parrot FM, where I researched, fact-checked, and produced engaging content across social, political, and economic topics.
