Open to opportunities

Horla Subomi

@horlasubomi

Message

Call Center Representative in fintech who resolved customer issues and helped customers use digital banking features.

Nigeria

Message

At a fintech company, I handled inbound and outbound calls about accounts, transactions, and fintech products. I resolved complaints and escalations, documented interactions in the CRM system, and worked with compliance and technical support on complex issues.

As a freelance ghostwriter, I write and edit content for private clients across multiple niches, matching each client’s voice and tone. I research topics and manage multiple projects and deadlines.

Experience

Work history, roles, and key accomplishments

Current

Freelance Ghostwriter

Current

Self-Employed

Jan 2023 - Present (3 years 8 months)

Wrote and edited content across multiple niches for private clients, managing multiple projects and deadlines while maintaining quality and client satisfaction.

Content Writing Editing Research Time Management Client Communication

Call Center Representative

Fintech Company

Apr 2023 - Sep 2025 (2 years 5 months)

Handled high-volume inbound and outbound calls, resolving customer issues and documenting interactions in CRM. Met performance targets and educated customers on digital banking features.

CRM Call Center Software Customer Service Complaint Resolution De escalation Time Management Multitasking