Ntsikelelo Yakaba

Acted as first point of contact for Volkswagen Financial Services inbound emails, resolved finance and contract enquiries, updated CRM records for compliance, and performed administrative and product processing tasks to achieve first-contact resolution.

Designed and managed travel experience offerings (Priority Pass, fast-track, concierge), collaborated with partners to expand services, improved customer experience using feedback, and supported operational excellence and loyalty strategies.

Provided 1st-line technical support including Windows PC and basic network troubleshooting, Office 365 management, hardware/software installation, and escalation handling while maintaining timely communication and daily reporting.

Managed corporate travel arrangements on Galileo and QuickTrav, handled bookings, reissues, back-office invoicing and supplier site inspections, ensuring clients received timely updates and accurate travel documents.

Serviced corporate clients using Amadeus and ProTas to book flights, accommodation, car rentals and transfers, managed reissues and VMPDs, and maintained accurate client databases to ensure timely confirmations and high customer satisfaction.

Completed an NQF level 5 Certificate in Tourism focused on travel and tourism operations and customer service.

Completed matric (secondary school) providing general education and foundational qualifications for further study or employment.