At North Buckeye Animal Hospital, I develop policies and strategies to improve front-desk operations, manage inventory, and streamline appointment scheduling. I also train and guide the reception team while working to maintain high service standards for clients.
As a Front Office Receptionist at Paradise Point Animal Hospital, I scheduled appointments, handled records and prescription refill requests, and helped clients and patients through visits. I also supported examinations and minor procedures by restraining patients.
Earlier, I reviewed tax documents as a Data Verification Specialist at SurePrep and assisted clients with billing and case questions as a Paralegal at Lexington Law Firm. My other customer-facing work includes resolving service and device issues at Consumer Cellular and helping customers arrange vehicle appointments at CarSaver at Walmart.
