Amanda Matuszak

At Northside Animal Hospital, I coordinate appointments, document patient concerns, process payments, and communicate directly with veterinarians and pet owners. I help keep a fast-paced veterinary office organized while handling emergency communications with professionalism and empathy.

I've also supported healthcare operations as a Floating Pharmacy Technician at Forward Pharmacy, filling prescriptions accurately, assisting with vaccination and prescription questions, and working with insurance providers and healthcare professionals.

My retail and hospitality background includes Hot Topic, Barnes & Noble, Windsor Breads, Menards, and JCPenney, where I built strong customer service, cashiering, transaction processing, and multitasking skills. During my internship with the Madison Police Department, I supported detectives and forensic personnel through video review, jail call monitoring, evidence documentation, and detailed analysis.

I'm a customer service and administrative professional with more than seven years of experience, a Psychology degree with a criminology minor, and a Human Resources certificate. I bring organized communication, careful recordkeeping, conflict resolution, and intermediate French skills to changing priorities.