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Zahir Bhat

@zahirbhat

Customer Service Representative at Physics Wallah Vidyapeeth, guiding students through app setup and online learning support.

India

Message

At Physics Wallah Vidyapeeth, I call students to help them access online learning services. I guide them through installing and using the Physics Wallah learning app, and troubleshoot app issues over the phone.

When needed, I use remote-access tools to view a student’s system or device and demonstrate platform or CRM workflows. I also explain how to access learning videos and YouTube resources, and provide guidance on basic video editing.

Previously, I managed business operations and technical support at KashmirArts (Family Business) & Self-Employed Technical Services, including customer interactions, bookings, records, and hardware, software, printer, LAN, Wi-Fi, router, switch, and CCTV support. My earlier experience includes outbound credit card sales at UGP (UNCEASED APEX GLOBAL PRIVATE LIMITED), school administration and data entry, and accounts support.

Experience

Work history, roles, and key accomplishments

Current

Associate – Vidyapeeth Digital Operations

Current

Physics Wallah Vidyapeeth

Sep 2026 - Present (2 months)

Provided phone support to students for accessing online learning services, guided app installation and troubleshooting, and used remote-access tools to demonstrate platform operations.

Student Support Mobile App Installs Troubleshooting Remote Access Online Learning Platforms CRM Google Workspace Microsoft Office

Business Operations & Technical Support Executive

Kashmir Arts

Mar 2023 - Sep 2026 (3 years 6 months)

Managed day-to-day business operations, customer interactions, inventory, and vendor coordination. Provided technical support including hardware, software, printer, and network troubleshooting.

Business Operations Customer Handling Inventory Management Vendor coordination CRM Google Sheets Google Docs Google Drive Gmail hardware troubleshooting Software Troubleshooting Printer Troubleshooting LAN WiFi Routers Switche CCTV

Credit Card Sales Executive

UGP (Unceased Apex Global Private Limited)

Feb 2021 - Mar 2023 (2 years 1 month)

Conducted outbound telephone sales for credit card products, explained features and benefits, and guided customers through application steps and follow-ups.

Outbound Calling Telesales Credit Card Products Customer Queries Application Follow Ups CRM

Human Resource Manager cum P.A. to Principal

International Islamic School

Dec 2018 - Jan 2021 (2 years 1 month)

Managed the Principal's schedule, correspondence, recruitment administration, staff coordination, and confidential records. Supported HR policies and daily administrative operations.

HR Administration Scheduling Correspondence Recruitment Staff Coordination Confidential Records Documentation

Office Executive cum Data Entry Operator

Srinagar British School

Jan 2017 - Dec 2018 (1 year 11 months)

Handled office documentation, data entry, correspondence, and maintenance of administrative records. Supported routine office operations with attention to accuracy.

Data Entry Documentation Correspondence Administrative Records Office Operations