Open to opportunities

Nawalkishor Pandey

@nawalkishorpandey

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Dedicated educator with extensive experience in customer support.

India

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What I'm looking for

I seek a role where I can utilize my skills and continue to learn in a supportive environment.

With over a decade of teaching experience in private schools, I have honed my skills in delivering quality education and fostering a positive learning environment. My journey began with a B.Sc. in Physics Honors, which laid the foundation for my analytical and problem-solving abilities. I am passionate about imparting knowledge and inspiring students to achieve their full potential.

In addition to my teaching background, I have gained valuable experience in customer support roles, including my time as a Cashier cum Receptionist at LIC Mini office and as a Customer Care Associate at OFFSHOOT Agency. These roles have equipped me with strong communication skills and the ability to manage customer relationships effectively. I am eager to leverage my diverse skill set in a dynamic organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

AIGIS (Kolkata)

Jan 2023 - Present (2 years 6 months)

Assisted customers with inquiries and resolved issues efficiently in a call center environment. Maintained a high level of customer satisfaction through effective communication.

Customer Support Call Center Operations Problem Solving Communication Skills Conflict Resolution

Customer Care Associate

OFFSHOOT Agency, Pvt. Ltd

Jan 2022 - Present (3 years 6 months)

Performed data entry and verification tasks for Reliance Jio, ensuring data accuracy and integrity. Contributed to the efficient processing of customer information.

Data Entry Data Verification Microsoft Excel Attention To Detail Database Management

Cashier cum Receptionist

LIC Mini Office

Jan 2020 - Present (5 years 6 months)

Managed cash transactions and handled reception duties, ensuring smooth daily operations. Provided excellent customer service and maintained accurate records.

Receptionist Duties Customer Service Record keeping Office Administration

Management

Gyan Vatika Vidyalaya

Jan 2017 - Present (8 years 6 months)

Managed various administrative and operational aspects of the school. Ensured the smooth functioning of daily activities and supported the educational environment.

Office Management Administrative Support Operations Management Team Coordination Problem Solving

Teacher

Private Schools

Jan 2010 - Present (15 years 6 months)

Taught various subjects to students of different age groups. Developed and implemented engaging lesson plans to facilitate learning and academic growth.

Teaching Curriculum Development Classroom Management Educational Technology