Zahid Hasan

I’m a Customer Retention & Sales Specialist with a BBA in International Business and 4+ years of experience across customer service, retention, sales, quality assurance, and digital marketing. I focus on boosting customer loyalty, exceeding targets, and optimizing service operations through consistent, customer-first communication.

At TalkWithUs (Remote), I contact former/inactive clients via phone and email to encourage returns, and I offer promotions, discounts, and loyalty bonuses to retain customers. I use CRM tools to track and manage interactions for accurate follow-ups, and I collaborate with sales and marketing to align retention campaigns with business goals. I’ve also sustained strong performance, exceeding sales targets (100%+ every month since joining).

Earlier, as a Social Media Executive at ARO Global Studies – ARO Tours and Travel in Dhaka, I developed and managed multi-platform social media strategies. I designed creative content and promotional materials, executed campaigns to increase engagement and conversions, and used analytics to optimize performance and growth while strengthening brand loyalty through active community engagement.

From Jan 2021 to Dec 2023 at SRG Asia Pacific Sdn Bhd (Malaysia), I resolved escalated complaints to achieve high satisfaction ratings and monitored call center interactions for quality and compliance. I processed refunds and adjustments accurately, delivered coaching and feedback to enhance agent performance, and produced QA reports, audits, and updated service procedures—maintaining targets for resolution time and customer satisfaction. I also strengthen my approach through COE training and Udemy learning focused on SEO strategy, social media marketing, advanced digital marketing, management coaching, and Microsoft Excel.