Open to opportunities

Vindya Nandisena

@vindyanandisena

Message

Implementation-focused Client Account Manager driving successful ERP/CRM delivery.

Sri Lanka

Message

What I'm looking for

I am seeking a role leading implementations or client accounts where I can manage end-to-end projects, improve client satisfaction, coach cross-functional teams, and contribute to process improvements in a collaborative, growth-oriented company.

I am an implementation-focused Client Account Manager with extensive experience managing end-to-end project lifecycles, client onboarding, and ERP/CRM system implementations across multiple industries. I excel at coordinating cross-functional teams, resolving issues under ITIL and Agile practices, and delivering high-quality results on schedule.

Throughout my career I have maintained strong client relationships, supported global 24/7 ERP customers, and contributed to account growth through effective communication, training, and post-implementation support. I am detail-oriented, process-driven, and committed to ensuring client satisfaction while optimizing project outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client Account Manager

Current

Nerosoftsolutions (Pvt) Ltd

May 2025 - Present (6 months)

Manage client relationships and serve as primary contact for inquiries, driving account retention and upsell opportunities while coordinating cross-functional teams to ensure timely delivery and billing.

Account Management Reporting Upselling

Assistant Project Manager

Southern Electric Holdings (Pvt) Ltd

Apr 2022 - Apr 2025 (3 years)

Provided functional support and risk mitigation for system users, managed issue logs and customer requirements, and led training and post-implementation support to ensure project success.

Project Coordination Risk Management User Training Issue Tracking Documentation Stakeholder Management Resource Allocation

Assistant Project Manager

H-Connect (Pvt) Ltd

Mar 2021 - Jun 2021 (3 months)

Supported project planning, scheduling and stakeholder liaison to ensure smooth execution and maintained comprehensive project documentation and status reporting.

Project Planning Scheduling Documentation Status Reporting

Project Coordinator

SPIL Labs

Jun 2018 - Mar 2021 (2 years 9 months)

Managed JIRA support tickets and escalations for global clients, coordinated developer deliverables, and provided first-level system support across multiple concurrent implementations.

Jira Ticketing Systems client support Escalation Management

Project Coordinator

Miami Export (Pvt) Ltd

Dec 2016 - May 2018 (1 year 5 months)

Supported ERP implementation across departments, conducted requirements gathering and managed master data and user permissions to streamline business processes.

ERP Implementation Requirements Gathering Master Data Management Permissions Process Improvement

IFS ERP Support Analyst

Totalamber

Oct 2015 - Apr 2016 (6 months)

Provided 24/7 remote IFS ERP support under ITILv3, handling service requests, change requests and functional issues to maintain high customer satisfaction.

IFS ERP ITIL Change Management

Project Coordinator Intern

Brandix i3

Nov 2014 - May 2015 (6 months)

Supported project coordination tasks, gaining exposure to stakeholder communication and project documentation during internship.

Project Coordination Documentation Administrative Support Reporting

Education

Degrees, certifications, and relevant coursework

Sri Lanka Institute of Information Technology

Bachelor of Science (Hons) in Information Technology, Information Systems

2011 - 2014

Completed a Bachelor of Science (Hons) in Information Technology with a specialization in Information Systems, focusing on IT and information systems concepts and implementations.