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Zackery Aschim

@zackeryaschim

Dispatch Operations Supervisor at Charter Communications who built an analytics and reporting group handling 5,000+ monthly submissions.

United States

Message

At Charter Communications, I oversee dispatch operations and managed a regional expansion program that increased technician headcount by 240%, from planning through completion.

I built an analytics and reporting group from the ground up. It now handles more than 5,000 monthly form submissions, 15 recurring operational reports, and an internal reference webpage used organization-wide.

As RSC IV – Dispatch at Charter Communications, I managed scheduling and quota adjustments across 200+ markets and maintained accurate operational records.

At Concordia College, I managed departmental projects from planning through execution, including equipment procurement, vendor comparisons, and cost analysis. I’m currently pursuing a B.S. in Data Analytics with a focus on operational insight and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Supervisor – Dispatch Operations

Current

Charter Communications

Mar 2024 - Present (2 years 6 months)

Oversaw a regional expansion program that increased technician headcount by 240%, managing work from planning through completion. Built an analytics and reporting group managing over 5,000 monthly form submissions and 15 recurring operational reports.

Program Management Operations Analytics Reporting Performance Monitoring Process Improvement Cross Department Coordination Excel Power BI Tableau Microstrategy Power Automate

RSC IV – Dispatch

Charter Communications

Aug 2021 - Mar 2024 (2 years 7 months)

Managed scheduling and quota adjustments across 200+ markets, balancing operational needs with service requirements. Reviewed and updated operational records to ensure accuracy, consistency, and audit readiness.

Scheduling Operations Data Accuracy Cross functional Coordination

Theatre Technical Director / Instructor

Concordia College

Aug 2017 - May 2021 (3 years 9 months)

Managed departmental projects from planning through execution, including equipment procurement, budgeting awareness, and safety compliance. Conducted vendor comparisons and cost analysis to support purchasing decisions within departmental budgets.

Project Management Budgeting Vendor Management Safety Compliance Stakeholder Coordination