At Xfinity / Comcast, I lead field-support and communications operations across multiple markets, aligning dispatch priorities and workforce coverage with regional goals.
I use performance indicators such as on-time arrival, technician available time, and response timeliness to identify risks and guide coaching and corrective action. I also review routing, dispatch, and communication workflows to reduce avoidable delays and improve consistency.
I oversee and develop teams of specialists through performance reviews, training, and real-time feedback. In the 2026 YourVoice survey, my team achieved a 98.1% favorable engagement score, up 7.2 points year over year.
Earlier at Xfinity / Comcast, I supported commercial field operations and high-priority customer accounts as a Commercial Operations Lead Technician, and handled escalated residential service issues as a Residential Operations Lead Technician.
