Sean Dunn
@seandunn1
Regional Operations Project Manager at Comcast who developed an asset dashboard tracking 3,644 assets and reclamation status.
United StatesWhat I'm looking for
At Comcast, I coordinate regional operational projects involving cross-functional stakeholders and turn operational data into management reports and KPI scorecards. I developed an asset-audit and reclamation dashboard covering 3,644 assets, including 1,622 identified for reclamation.
Previously, I supervised field operations teams of up to 20 technicians, coordinated complex field projects, and developed employees through coaching and technical guidance. I also supported cross-regional service improvement initiatives and delivered frontline installation, repair, and troubleshooting support.
Experience
Work history, roles, and key accomplishments
Coordinate regional operational projects involving 25ā50+ cross-functional stakeholders, align priorities, communicate risks, and track progress. Prepare refreshable management reports and KPI scorecards using Excel and Power Query, and developed an asset-audit and reclamation dashboard covering 3,644 assets.
Supervised daily operations for teams of up to 20 technicians, establishing expectations for service delivery, work quality, employee safety, and productivity. Coordinated with multiple departments to resolve operational issues and planned complex field projects.
Led cross-regional Technical Operations and Engineering initiatives to identify operational and customer pain points and translate findings into procedure and support improvements. Applied root-cause analysis to recurring service issues and coordinated corrective actions with partner teams.
Delivered advanced residential and commercial installation, repair, data-service, and troubleshooting support while meeting technical quality and customer-service standards. Served as a technical mentor to peers, supporting skill development and procedural consistency.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Science, Business with Technical Management
Grade: Magna Cum Laude, GPA: 3.72/4.0
Bachelor of Science in Business with Technical Management, graduated Magna Cum Laude with a GPA of 3.72/4.0.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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