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Zach Graham

@zachgraham

Senior Operations Manager at ACTION BEHAVIOR CENTERS who opened a clinic and raised patient capacity to 95%.

At ACTION BEHAVIOR CENTERS, I oversee clinic operations in the South Austin market, leading managers and associates across multiple locations. I opened a new clinic and raised patient capacity from 25% to 95%.

At HOMEGOODS, I managed the district’s top-ranked store in sales and opened nine new locations. Across my retail and operations roles, I’ve recruited and developed teams, improved customer and sales measures, and managed store and clinic operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Manager

Current

Action Behavior Centers

Sep 2024 - Present (2 years 1 month)

Oversaw clinic operations for up to 4 locations, leading 15 managers and 150 associates. Drove patient capacity from 25% to 95%, increased sales conversion to 35%, and achieved 100% 5-star Google rating.

Salesforce Data Analysis Reporting Operations Management Team Building Employee Engagement Recruitment Training KPI Management Cost Control

General Manager, Assistant Store Manager, District SME

HomeGoods

Nov 2021 - Sep 2024 (2 years 10 months)

Promoted to GM, managed top-performing stores, increased sales and customer satisfaction, and served as district SME for visual merchandising.

Sales Management Customer Service Visual Merchandising Team Leadership Training Operations Management Inventory Management

Flagship Co-Manager

Designer Shoe Warehouse

May 2021 - Nov 2021 (6 months)

Co-managed a top-volume store, improved freight processing and customer experience, and raised order fulfillment rate from 70% to 85-90%.

Operations Management Customer Experience Omnichannel Data Capture Team Leadership

Operations Support Director

Turnkey Vacation Rentals

Mar 2019 - May 2021 (2 years 2 months)

Traveling operations director supporting multiple markets, overseeing client satisfaction, vendor management, and staffing. Created reports and dashboards for senior executives.

Operations Management Client Relations Vendor Management Zendesk Reporting Training Recruitment